Banquet Captain

DoubleTree by Hilton Hotel Omaha Downtown; Omaha (NE); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Banquet Server to join their dynamic team. This role involves ensuring that all banquet functions run smoothly, from setup to breakdown, while maintaining high standards of service and cleanliness. You will interact with guests, manage staff schedules, and uphold safety protocols in a fast-paced environment. If you have a passion for service and thrive in a collaborative setting, this opportunity offers a chance to grow in a supportive and vibrant workplace, where your contributions will be valued and recognized.

Qualifications

• Two years of experience in hotel banquet service is required.
• Must hold a current Food Handler Card.

Responsibilities

• Ensure banquet setups are accurate and all areas are clean.
• Communicate with group representatives and adjust staffing as needed.
• Coach associates to enhance performance and follow safety procedures.

Skills

Hotel banquet food/beverage service

Food Handler Card

Basic knowledge of food and beverage preparations

Guest relations and etiquette

Understanding verbal English

Education

High School Diploma or equivalent

Job description

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

ESSENTIAL JOB FUNCTIONS

• Check server and houseperson BEOs to ensure that all information is accurate.
• Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean.
• Make contact with group representatives. Explain how to make contact if needed throughout the function.
• Communicate all BEO changes to catering office and affected departments.
• Coordinate with banquet staff set-ups, changes and time schedules for all functions.
• Verify staffing levels for the next day's functions. Adjust schedules accordingly through the addition or cancellation of servers/bartender/housepersons.
• Operate as a banquet server when needed; setting-up, greeting and serving the guest and breaking-down the function.
• Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
• Get banquet checks signed by clients and recap all banquet checks at end of day and turn in to Night Audit.
• Coach and counsel associates as needed to enhance performance. When necessary, administer corrective/disciplinary actions. Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by supervisor.
• Assists other Banquet Personnel when needed.

KNOWLEDGE, SKILLS & ABILITIES

• Two years of hotel banquet food/beverage service
• Hold a current Food Handler Card
• Able to process paperwork
• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and service ware. Knowledge of various types of equipment and set up styles used in the meeting rooms. For example: different table types (round, schoolroom, etc.).
• Ability to understand verbal English sufficient to understand verbal job requests from supervisor and guests.

PHYSICAL DEMANDS

• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Lifting thirty (30) pounds maximum.
• Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 100 lbs.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.