Banquet Captain

Commonwealth-Lodging-Management-LL; Norfolk (VA); On-site; USD 25,000 - 33,000; Full time

Job summary

Commonwealth-Lodging-Management-LL is hiring a Banquet Captain in Norfolk, VA to lead event service teams and ensure flawless execution of weddings, conferences, galas, and other gatherings. You will coordinate setup, staffing, timing, and guest experience while maintaining brand standards.

The role emphasizes leadership, attention to detail, and a commitment to exceptional guest service across diverse events in a hotel setting.

Qualifications

• Education: High School Diploma or GED.
• Experience: 1–2 years in banquet or food and beverage preferred.
• Alcohol Awareness Certification preferred.

Responsibilities

• Coordinate banquet setup, execution, and breakdown.
• Lead banquet service teams during events.
• Prepare server assignments and service plans.
• Direct service timing and event flow.
• Communicate updates and changes throughout events.
• Oversee final room breakdown and cleanup.

Skills

Leadership

Organizational skills

Communication

Guest service

Education

High School Diploma or GED

Tools

POS systems

Microsoft Office

Job description

NOW HIRING!BANQUET CAPTAINLead Exceptional Events. Deliver Outstanding Service.Are you a hospitality professional who enjoys leading teams, coordinating events, and creating memorable guest experiences? Join our team as a Banquet Captain and play a key role in executing weddings, conferences, galas, and special events with excellence.WHAT YOU'LL DOEvent LeadershipCoordinate banquet setup, execution, and breakdownLead banquet service teams during eventsConduct pre-function staff meetingsPrepare server assignments and service plansDirect service timing and event flowCommunicate updates and changes throughout eventsGuest ServiceServe as the primary contact for event hostsResolve guest concerns quickly and professionallyEnsure exceptional service throughout all functionsMaintain guest confidentiality at all timesEvent OperationsInspect banquet rooms for cleanliness and proper setupEnsure tables, equipment, and service stations meet hotel standardsReview event details, attendance numbers, VIP guests, and special requestsCoordinate with culinary and banquet management teamsOversee final room breakdown and cleanupTeam CollaborationSupport banquet staff to ensure seamless serviceWork closely with chefs, managers, and hotel departmentsCommunicate service needs and operational requirements effectivelyMaintain compliance with brand standards and operating proceduresWHY JOIN OUR TEAM?Leadership opportunity in hospitality and eventsDynamic and engaging work environmentOpportunity to oversee weddings, meetings, and special eventsWork with a dedicated team committed to exceptional guest serviceCareer growth opportunities within hotel operationsAPPLY TODAYBANQUET CAPTAINLead the Team. Deliver Excellence. Create Memorable Events.Join a hospitality team where your leadership, attention to detail, and commitment to guest satisfaction make a lasting impact every day.EducationHigh School Diploma, GED, or equivalent experienceExperience1-2 years of banquet or food and beverage experience preferredMinimum 1 year of leadership experienceAlcohol Awareness Certification preferredExperience with POS systems preferredMicrosoft Office experience preferredSkillsStrong leadership and organizational abilitiesExcellent written and verbal communication skillsStrong guest service focusAbility to work efficiently in a fast-paced environmentMinimum age of 21 years to serve alcoholic beveragesPHYSICAL REQUIREMENTSCarry banquet trays weighing approximately 20 poundsLift and transport up to 50 poundsPush and pull carts and equipment up to 150 poundsStand and walk for extended periodsPerform frequent physical movement throughout event spacesWork indoors and outdoors in varying temperatures and noise levels