Banquet Captain

Maya Hotels; Gastonia (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Banquet Captain to lead event operations at their premier venue. This role is perfect for individuals passionate about providing exceptional guest experiences and thriving in a dynamic environment. As a Banquet Captain, you will coordinate events, supervise staff, and ensure flawless service delivery, all while fostering a positive team atmosphere. Join this vibrant team and take your career to new heights with opportunities for growth and development in a supportive workplace. If you are ready to make a significant impact in the hospitality industry, this is the opportunity for you!

Benefits

Medical, Dental and Vision Insurance

100% Employer Paid Life Insurance

401K with Employer Contribution

Employee Referral Program

Hotel Discounts

Paid Time Off (PTO)

Career Growth Opportunities

Supportive Work Environment

Qualifications

• Strong organizational skills and attention to detail are essential.
• Ability to interact professionally with team members and guests.

Responsibilities

• Lead the front-of-house banquet team to ensure seamless service.
• Oversee timely food and beverage replenishment during events.
• Deliver personalized service to guests and resolve concerns promptly.

Skills

Customer Service

Event Coordination

Team Leadership

Attention to Detail

Flexibility

Education

High School Diploma

Job description

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Hilton Garden Inn Gastonia | 444 Cox Rd. Gastonia, NC 28054

Join Maya Hotels and Take the Next Step in Your Career!

Are you a hardworking and customer-focused professional with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking a Banquet Captain to ensure flawless execution of all banquet functions at our property. If you thrive in a fast-paced environment and enjoy working with top hospitality brands this is the opportunity for you!

Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at www.mayahotels.com.

What We Offer

• Medical, Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks: Employee Referral Program, hotel discounts, and more!
• Work-Life Balance: Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with ten well-respected hotel brands.
  
  

Job Description

Essential Duties and Responsibilities:

Event Leadership & Coordination

• Lead the front-of-house banquet team to ensure professional, seamless service throughout events.
• Confirm that tables, buffet lines, and service areas are arranged to match event layouts and specifications.
• Oversee timely food and beverage replenishment in collaboration with the culinary team.
• Address last-minute requests or concerns from clients or hosts with poise and professionalism.
• Ensure the event concludes smoothly, assist with breakdown, and provide final billing details to the host or coordinator when required.
  
  

Team Supervision & Staff Development

• Plan and assign tasks to banquet servers and support staff, ensuring everyone is briefed and properly prepared.
• Monitor staff uniforms and grooming to ensure a polished, professional appearance in accordance with Maya Hotels standards.
• Provide ongoing training, coaching, and mentoring to drive exceptional performance.
• Support recruitment and onboarding of new banquet staff.
• Foster a positive team atmosphere and assist with conflict resolution when necessary.
• Liaise with the Sales and F&B Director regarding group needs or challenges.
  
  

Guest Relations & Service Excellence

• Deliver warm, personalized service by greeting guests, responding to questions, and anticipating needs.
• Monitor service throughout the event to ensure quality, timeliness, and satisfaction.
• Promptly resolve guest concerns or complaints with empathy and effective solutions.
• Maintain confidentiality and professionalism in all guest interactions.
• Execute service recovery practices when necessary to ensure high levels of satisfaction.
  
  

Event Readiness & Cleanliness

• Inspect event spaces before each function to ensure cleanliness, proper stock, and layout accuracy.
• Maintain sanitation standards in all banquet areas before, during, and after events.
• Ensure all banquet spaces are cleaned, vacuumed, and reset post-event.
• Report maintenance or safety issues immediately to the General Manager or Engineering.
  
  

Operations & Inventory Management

• Monitor banquet supply use and control expenses related to décor, equipment, and staffing.
• Conduct inventory checks and ensure proper storage and labeling of banquet items.
• Support food and beverage promotions and provide input on menu enhancements.
• Help manage local marketing initiatives in conjunction with the F&B Director.
• Track and secure banquet service transactions, ensuring financial integrity.
• Adhere to all health, safety, and emergency protocols including fire panel handling and guest evacuation.
• Maintain safe working habits and report hazards immediately.
  
  

Education, Skills And Abilities

• Education: High school diploma or equivalent required.
• Experience: Previous banquet, catering, or hospitality experience is a plus but not required. Training provided.
• Communication Skills: Ability to interact professionally with team members.
• Attention to Details: Strong organizational skills, attention to detail and ability to follow instructions.
• Team Player: Ability to work both independently and collaboratively with team members.
• Flexibility: Willingness to work varied schedules, including nights, weekends, and holidays.
  
  

Physical Requirements

• Ability to stand, walk, push and lift for extended periods during service hours.
• Ability to lift and carry up to 75 lbs., including food trays, beverage crates, and inventory items.
• Frequent bending, reaching, and handling banquet equipment.
• Comfortable working in a fast-paced hospitality environment with changing demands.
  
  

Ready to Join the Team?

Apply today by submitting your resume detailing your relevant experience to show us why you are the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family!

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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