Banquet Captain - Courtyard Charlotte Fort Mill

Concord Hospitality Enterprises; Fort Mill (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking hospitality company as a Banquet Captain, where your passion for guest service will shine. This full-time position offers the chance to lead a dedicated team in providing exceptional service at various events, from receptions to meetings. You will be responsible for coordinating food and beverage service, ensuring that every guest's needs are met with professionalism and care. With a commitment to quality and a supportive work environment, this role is perfect for those looking to grow in the hospitality industry while enjoying competitive wages and comprehensive benefits. If you thrive in a collaborative atmosphere and love creating memorable experiences, this opportunity is for you.

Benefits

Medical/Dental/Vision Plans

Life Insurance

401K Options

Tuition Assistance

Discounted Room Rates

Training & Development

Career Advancement Opportunities

Qualifications

• Strong focus on guest service and team collaboration.
• Ability to train others in food service techniques.

Responsibilities

• Supervise Banquet staff and coordinate food service.
• Ensure exceptional guest experiences during events.
• Oversee event setup, execution, and cleanup.

Skills

Exceptional Guest Service

Team Leadership

Communication Skills

Food and Beverage Service

Event Setup and Cleanup

Job description

Job Category: Banquet

Requisition Number: BANQU049108

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• Posted: January 22, 2025
• Full-Time
• On-site
• Rate: $17 USD per hour

Locations

CY Fort Mill
Courtyard by Marriott Fort Mill
1385 Broadcloth St.
Fort Mill, SC 29715, USA

We are looking for people that have a passion to serve others! Our events at our hotel provide great exposure of our venue for receptions, meetings, trainings and even reunions. It’s our place to really shine so that the word of mouth will bring in additional business! To do this we have to have the right team in place where everyone is a team player focused on quality, service delivery, and timeliness.

The Banquet Captain is responsible for the supervision of the Banquet staff. The Banquet Captain coordinates all food and beverage service with the Banquet Manager to ensure excellent guest service.

Essential Functions

1. Provide exceptional guest service to all customers.
2. Leads the team with motivation and direction and assures that all standards of quality are in place.
3. Greet guests and be responsible for accommodating all guests’ needs at the attendance of an event.
4. Participate in good communication with guests with questions regarding the menu.
5. Deliver food and beverages from staging areas to guests as needed to assist the team.
6. Assist other servers during peak periods in delivering food and guest requests.
7. Can train others on serving plated and reception style meal services (training provided).
8. Anticipate guest’s needs and monitor the guests dining experience to ensure satisfaction with food and service.
9. Respond promptly and courteously to any requests.
10. Oversee setup, execution, and clean-up for an event.
11. Perform side work to prepare for upcoming events.
12. Assure all service areas are kept clean and safe at all times.
13. Maintain a professional and personable appearance.
14. Perform other duties as assigned.

Here are some reasons our associates like working for us:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Qualifications

Skills

Behaviors

Preferred

Dedicated

: Devoted to a task or purpose with loyalty or integrity.

Motivations

Preferred

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals.