Banquet Captain

The Elizabeth Hotel; Fort Collins (CO); On-site; USD 35,000 - 45,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Banquet Captain, der seine Leidenschaft für den Kundenservice in einem dynamischen Umfeld umsetzen möchte. In dieser Rolle sind Sie verantwortlich für die Organisation und den Service während Veranstaltungen, wobei Sie sicherstellen, dass alles reibungslos abläuft. Mit flexiblen Arbeitszeiten und der Möglichkeit, in einer kreativen Umgebung zu arbeiten, bietet diese Position nicht nur eine Karriere, sondern auch eine Reise voller Möglichkeiten. Werden Sie Teil eines Teams, das sich der Gemeinschaft und dem außergewöhnlichen Service verschrieben hat!

Benefits

Medizinische, zahnärztliche und augenärztliche Versicherungen

Kostenlose Mitarbeitermahlzeiten

401(k) Programm mit Arbeitgeberbeiträgen

Urlaubs- und Krankheitsurlaub

Tuition Reimbursement

Mitarbeiterempfehlungsbonus

Qualifications

• Mindestens ein bis zwei Jahre Erfahrung in einer ähnlichen Position.
• Grundlegende Kenntnisse über Kundenservice und Essensservice.

Responsibilities

• Aufbau, Wartung und Abbau des Buffets für Frühstück, Mittag- und Abendessen.
• Gäste begrüßen und bedienen gemäß den Richtlinien.

Skills

Kundenserviceprinzipien

Essensservice-Funktion

Restaurant- und Küchenbetrieb

Takt und Verständnis

Education

High School Diploma oder gleichwertig

Job description

Why us?

Banquet Captain

Evening Availability Required

Are you ready to turn your passion for helping others into an unforgettable journey? At The Elizabeth Hotel & Emporium, we're not just about providing exceptional service, enriching lives one experience at a time. If you're looking for a workplace that fosters a sense of belonging then look no further!

Here's why YOU BELONG with us:

Creative Vibes: We're all about unleashing your creative spark! Whether it's through our curated art collection or the rhythmic melodies that fill our halls, there's always room to express yourself.

Endless Opportunities: Your career isn't just a job here, it's a journey. With 45+ properties across the US, there's a path for growth and development tailored just for you.

Work-Life Harmony: We get it life is about balance. That's why we offer flexible schedules to ensure you can pursue your passions both inside and outside of work.

Community Connection: Making a difference isn't just a goal, it's our way of life. Join us in giving back to the Fort Collins community through volunteering and engagement initiatives.

So, what's the vibe at The Elizabeth Hotel? Picture this: Live music filling the air at the Magic Rat, stunning views and crafted cocktails at Sunset Lounge, tantalizing bites at the Emporium, and the perfect pick-me-up from Bowerbird coffee shop all under one roof! Whether you're indulging in our amenities or creating unforgettable moments for our guests, every day is an adventure.

Come on over and let your work echo with us. Together, let's make the ordinary extraordinary!

Job Overview

Set-up, maintain and break down buffet for breakfast, lunch and/or dinner in a safe, accident-free manner. Assist the guests as needed to ensure that all foods are properly served.

Responsibilities

• Read BEO and know how to complete a set-up.
• Set tables in assigned area correctly and uniformly.
• Keep station neat and clean while servicing guest per established policies and procedures.
• Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
• Set tables in assigned area correctly and uniformly.
• Keep station neat and clean while servicing guest per established policies and procedures.
• Use proper in-room clearing and tray jacks.
• Break down buffets or other special food service tables and equipment.
• Assist Banquet Captain in setting up/breaking down buffet or other special food service tables and equipment.
• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
• Keep kitchen area & all storage areas clean according to policies set forth by management.
• Clearly and timely communicate needs and concerns to Banquet Captain and/or Manager/Director
• Hours: Flexible; scheduled days and times may vary based on need.
• Complete all set-up and closing duties. Set-up table according to procedures, with table cloth, skirting, food and utensils.
• Maintain buffet table throughout the day, have all food items and utensils out on time and inform manager or hostess of any additional items needed on the table.
• Assist guests; help serve as needed and respond to questions using suggestive selling techniques.
• Clean off buffet table including putting all utensils, food and other items back in the appropriate place in the kitchen.
• Polish up mirrored buspans and coffee urn on a daily basis and put back in dry storage. Perform sidework duties as needed.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

One to two years in a related position with this company or other organization(s).

Knowledge/Skills

• Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.
• Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
• Mobility: Maneuver in narrow areas and between seated guests. Continuous standing required to service guest functions; 100% of the time scheduled. Climbing approximately 12 steps 20% of 8 hours.
• No driving required.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.

Environment

Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.

Posting expires on 5/31/2025, or once filled.

Benefits

Whats in it for you?

Full-time Benefits: (30+ hours worked on average per/week):

• Medical, Dental, Vision insurance (average 30 hour per week to qualify for benefits)
• Health savings and flexible spending accounts
• Basic life and AD&D insurance
• Short- & long-term disability
• Mental health resources including an Employer Assistance Program (EAP)
• Paid time off (PTO), sick pay, and holiday pay
• Eligible to participate in the companys 401(k) program with employer matching
• Free Employee Meals (Wednesdays Sundays)
• Tuition Reimbursement
• Discount rates on Sage and Marriott hotels and Sage Restaurants
• Employee referral Bonus program ($500 for hourly roles and $1000 for salaried roles)

Source: Hospitality Online