Server/Captain - 980 Prime

Full House Resorts, Inc; Colorado; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Server/Captain to provide exceptional service in a vibrant dining environment. This role involves greeting guests, taking orders, and ensuring a memorable dining experience. You will collaborate closely with kitchen staff to deliver timely service while maintaining high standards of presentation and attention to detail. Join a dynamic team that values hospitality and offers opportunities for growth in a supportive atmosphere. With competitive pay and a robust benefits package, this position is perfect for those passionate about the hospitality industry and eager to make a positive impact on guests' experiences.

Benefits

Health Insurance

Dental Coverage

Vision Coverage

401(k) with Company Matching

Paid Time Off

Free Shuttle Service

Gym Membership

Tuition Reimbursement

Employee Discounts

Qualifications

• Preferred experience in restaurant or customer service roles.
• Exceptional communication and interpersonal skills are essential.

Responsibilities

• Greet guests and assist with seating and menu provision.
• Take orders accurately and serve food and beverages promptly.
• Handle guest complaints professionally and ensure satisfaction.

Skills

Communication Skills

Customer Service

Multitasking

Attention to Detail

Time Management

Education

One year of experience in a restaurant

Tools

POS System

Job description

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Description

• Greet guests with a welcoming and friendly attitude.
• Assist in seating guests and providing them with menus.
• Settle guests with water, beverages, bread, and more.
• Relay any daily specials or promotions.
• Elaborate on menu items, ingredients, and preparation techniques, and inquire about food allergies.
• Accurately take food and beverage orders from guests and input them into the POS system.
• Provide recommendations based on guest preferences and dietary restrictions.
• Address any inquiries about the menu, including allergies or special requests.
• Collaborate with the kitchen staff to ensure all orders for a table are prepared and served promptly and simultaneously.
• Serve food and beverages efficiently and with attention to detail, ensuring accuracy and appealing presentation, while ensuring the entire table is served within a reasonable timeframe.
• Check on guests during their meals to ensure satisfaction and attend to any requests or concerns.
• Replenish drinks, clear plates, and reset tables to maintain a clean and organized dining area.
• Deliver attentive and personalized service by anticipating the needs of guests.
• Handle guest complaints or concerns in a professional manner and escalate issues to management when necessary.
• Work closely with fellow servers, hosts, and kitchen staff to ensure smooth service.
• Present bills to guests and process payment transactions with precision and speed.
• Communicate effectively with team members to foster a positive working environment.
• Assist colleagues during busy periods or whenever required.
• Participate in pre-shift meetings and mandatory training sessions.
• Performs all duties in compliance with safety standards, health standards, the Colorado Limited Gaming Act, and internal policies and procedures.
• Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
• Performs special projects when needed or requested.

QUALIFICATION REQUIREMENTS: Previous experience in a restaurant or customer service role is preferred. Exceptional communication and interpersonal skills. A positive outlook and a passion for the hospitality industry. The ability to perform effectively in a fast-paced environment while maintaining composure. Strong multitasking and time management skills. Knowledge of food and beverage menus, including awareness of dietary restrictions and allergies. Flexibility to work varying shifts, including evenings, weekends, and holidays.

EDUCATION AND/OR EXPERIENCE: One (1) year of recent experience serving in a reputable establishment.

CERTIFICATES, LICENSES, REGISTRATIONS: No additional certifications are required.

OTHER SKILLS/ABILITIES: Basic mathematical aptitude for handling payments and calculating tips. Meticulous attention to detail for accurate order-taking and payment processing.

PHYSICAL DEMANDS: Essential duties involve performing physical exertion such as frequent brisk walking, climbing stairs, stooping, bending, stretching, reaching, pushing, kneeling, squatting, crouching, and standing for an entire work shift with standard breaks. Essential duties involve working in a small, confined area with floors that may become slippery in the process of preparing beverages. Essential duties require lifting trays, which may contain food and/or drinks, and lifting up to 50 pounds to stack, store, or move kitchen, restaurant, or general office supplies and equipment. Essential duties involve a flexible workweek with additional hours routinely required.

Compensation And Benefits: $16.00+ an hour based on experience plus tips.

Full House Resorts provides a robust benefits package for all employees and eligible family members, including:

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.

For The Employees, Full House Resorts Provides:

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and casino services.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Gambling Facilities and Casinos