Banquet Captain

The Muttontown Club; East Norwich (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading club in East Norwich seeks a Banquet Captain to oversee banquet events. The successful candidate will manage staff, ensure smooth operations, and prioritize guest comfort and safety. Candidates must have 4 years in hospitality and excellent leadership skills.

Qualifications

• Minimum of 4 years’ experience in the Hospitality industry focused on catering/banquets.
• Ability to communicate effectively with members, guests, and management.

Responsibilities

• Supervises and manages banquet events overseeing smooth operations.
• Trains staff on serving etiquette and ensures timely delivery of banquet courses.
• Addresses guests' requests and upholds safety regulations.

Skills

Leadership

Interpersonal Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School diploma

Tools

POS computer

Job description

Job Purpose:

The Banquet Captain supervises and manages banquet events. The Banquet Captain is responsible for staff, ensuring banquet operations run smoothly, and prioritizing the comfort and safety of guests.

A successful Banquet Captain has strong leadership and interpersonal skills, manages multiple streams of information, and fosters positive client relationships.

Responsibilities:

• Review and understand Banquet Event Orders (BEO’s) and Event Plans
• Attends weekly BEO meetings
• Shift schedule and manage employees and timetables
• Train staff on serving etiquette
• Ensure banquet courses are served on time
• Tend to guests' requests, questions, and issues
• Ensure the venue and facilities remain neat and clean
• Ensure safety regulations are communicated and adhered to

Qualifications:

• Minimum of 4 years’ experience in the Hospitality industry with a preferred focus on catering/banquets
• Ability to communicate effectively with members, guests, co-workers, and management
• Strong customer service skills and able to resolve customer issues

Reports To:

• Food & Beverage Manager, Food and Beverage Director, General Manager

Education:

• High School diploma required

Skills/Abilities/Personal Characteristics:

• Knowledge of Food Service Regulations
• Verbal and Written Communication
• Teamwork
• Friendliness
• Basic computer skills and working knowledge of a POS computer

Working Conditions:

• Days and hours of work vary by schedule and business needs
• Evening, weekend, and holiday work will be required
• While performing the duties of this job, the employee may be required to stand for long periods of time, may be required to lift and carry objects weighing up to 50 pounds.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions