Banquet Captain

BENCHMARK; Cleveland (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Pyramid Global Hospitality in Beachwood, OH, seeks a motivated Banquet Captain to lead setup, service, and teardown for high‑volume events at a premier property.

The role requires coordinating with the Banquet Manager, guiding hourly staff, and delivering an exceptional guest experience with knowledge of wine, beer, cocktails, and spirits.

If you thrive under pressure and enjoy creating memorable occasions, join us. Compensation: $12.00–$12.50 per hour.

Qualifications

• 2-4 years of food service experience, preferably Banquet service.
• Experience in a 4-star, 5-star venue with synchronized service.
• Knowledge of wine, beer, cocktails, and spirits.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating an exceptional experience for all guests.
• Excellent communication skills.

Responsibilities

• Set up banquet rooms, drape tables, fold napkins, prepare drinks and centerpieces.
• Serve and buss tables, pick up food from back hall, carry trays to function location.
• Break down and clean up, vacuum, store linen and centerpieces.
• Explain menu items, cooking methods and ingredients; accommodate dietary requests.
• Provide warm welcomes and assist guests; monitor guest satisfaction.
• Coordinate with staff across departments to ensure smooth events.
• Maintain safety and cleanliness throughout events.

Skills

Communication skills

Under pressure

Guest service

Wine & spirits knowledge

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

As one of the premier hotels in Beachwood, Ohio, we offer easy access to University Hospital's Ahuja Medical Center, Tri-C East's campus, MGM Casino, ThistleDown Racino and numerous museams including the Rock & Roll Hall of Fame, as well as the area's premier shopping and dining @ Pinecrest. Our talented team of professionals have yet again led us to a TripAdvisor Certificate of Excellence. We want to build on that momentum and continue hiring only the best in the business. If you're looking to grow as part of a strong team, come see what we can offer you for your career! Cleveland Marriott East boasts 298 guest rooms, 13,000 sq ft of event space, M Club, restaurant, and a bar.

What you will have an opportunity to do:

We are looking for a highly motivated Banquet Captain to join our team! This individual will help to direct the set up and preparation of banquet rooms for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function. Assisting the Banquet Manager this individual will lead the performance of all hourly banquet food and beverage servers and houseman and is the personal representative of the property to banquet guests. They will coordinate all aspects of the room set-up and food and beverage service enhance guest satisfaction and maximize revenues.

If you have experience with leading high volume catering and banquet events, making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role:

Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces. Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables. Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming. Responsibilities also include cleaning of back hall and organizing of storerooms. Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc. Assists as needed with event room setup according to meal period and table needs Performs food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked Serves food and beverages to guests Removes dishes, glasses, silverware, or other items from tables/counter tops and takes them to the kitchen Cleans and sanitizes tables and/or counters & seats after guests are finished Explains how various menu items are prepared, cooking methods and ingredients Takes into consideration any special request and dietary issues made by the guest Provides general property information Offers warm and sincere welcome/farewell for all guests Interacts with staff in a professional manner, assisting other departments with necessary information Ensures final quality check on food and beverage items prior to serving guests Monitors assigned tables for customer satisfaction, quality, and additional service Addresses any guest issue promptly and with high concern Aids other events and restaurant staff as needed Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)

What are we looking for?

Someone with 2-4 years of food service experience, preferably Banquet service

Someone with experience in a 4-star, 5-star venue with synchronized service

Someone with knowledge of wine, beer, cocktails, and spirits

Someone who is able to work under pressure in a fast-paced environment

Someone with a passion for creating an exceptional experience for all guests

Someone with excellent communication skills

Compensation: $12.00 - $12.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.