Banquet Captain

BENCHMARK; Beachwood (OH); On-site; USD 17,000 - 18,000; Full time

Job summary

Pyramid Global Hospitality, at the Cleveland Marriott East in Beachwood, Ohio, seeks a Banquet Captain to lead banquet set-ups, service, and teardown for high-volume events. The role represents the property to guests and coordinates with the Banquet Manager to ensure flawless execution.

Ideal candidates have 2-4 years in food service, experience in a 4- or 5-star venue, and strong knowledge of wine, beer, cocktails, and spirits.

Qualifications

• 2-4 years of banquet or food service experience.
• Experience in a high-end venue with synchronized service.
• Knowledge of wine, beer, cocktails, and spirits.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication skills.

Responsibilities

• Set up banquet functions including table draping, silverware, napkins, and centerpieces.
• Serve and bus food and beverages, transport from back hall, clear tables.
• Buss tables, clean and store linens and centerpieces after events.
• Coordinate room setup with Banquet Manager and assist other staff as needed.
• Monitor guest satisfaction and address issues promptly to maximize service quality.

Skills

Banquet service experience

High-volume events

Guest service excellence

Wine knowledge

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:As one of the premier hotels in Beachwood, Ohio, we offer easy access to University Hospital's Ahuja Medical Center, Tri-C East's campus, MGM Casino, ThistleDown Racino and numerous museams including the Rock & Roll Hall of Fame, as well as the area’s premier shopping and dining @ Pinecrest. Our talented team of professionals have yet again led us to a TripAdvisor Certificate of Excellence. We want to build on that momentum and continue hiring only the best in the business. If you're looking to grow as part of a strong team, come see what we can offer you for your career! Cleveland Marriott East boasts 298 guest rooms, 13,000 sq ft of event space, M Club, restaurant, and a bar.What you will have an opportunity to do:We are looking for a highly motivated Banquet Captain to join our team! This individual will help to direct the set up and preparation of banquet rooms for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function. Assisting the Banquet Manager this individual will lead the performance of all hourly banquet food and beverage servers and houseman and is the personal representative of the property to banquet guests. They will coordinate all aspects of the room set-up and food and beverage service enhance guest satisfaction and maximize revenues.If you have experience with leading high volume catering and banquet events, making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!Your role:Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces.Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables.Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming.Responsibilities also include cleaning of back hall and organizing of storerooms.Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.Assists as needed with event room setup according to meal period and table needsPerforms food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stockedServes food and beverages to guests Removes dishes, glasses, silverware, or other items from tables/counter tops and takes them to the kitchenCleans and sanitizes tables and/or counters & seats after guests are finishedExplains how various menu items are prepared, cooking methods and ingredientsTakes into consideration any special request and dietary issues made by the guestProvides general property information Offers warm and sincere welcome/farewell for all guestsInteracts with staff in a professional manner, assisting other departments with necessary informationEnsures final quality check on food and beverage items prior to serving guestsMonitors assigned tables for customer satisfaction, quality, and additional serviceAddresses any guest issue promptly and with high concernAids other events and restaurant staff as neededMaintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)What are we looking for?Someone with 2-4 years of food service experience, preferably Banquet serviceSomeone with experience in a 4-star, 5-star venue with synchronized serviceSomeone with knowledge of wine, beer, cocktails, and spiritsSomeone who is able to work under pressure in a fast-paced environmentSomeone with a passion for creating an exceptional experience for all guestsSomeone with excellent communication skillsCompensation:$12.00-$12.50Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.