Banquet Captain

BENCHMARK; Raleigh (NC); On-site; USD 30,000 - 32,000; Full time

Job summary

Pyramid Global Hospitality at the StateView Hotel in Raleigh, NC, is seeking a highly motivated Banquet Captain to lead setup, service, and teardown for banquet events, directing hourly staff and ensuring guest satisfaction.

You will coordinate room setup, food and beverage service, and keep work areas clean and stocked, while handling special requests and dietary issues with professionalism.

Qualifications

• 2–4 years of food service experience, preferably Banquet service.
• Experience in a 4- or 5-star venue with synchronized service.
• Knowledge of wine, beer, cocktails, and spirits.
• Excellent communication skills and ability to work under pressure.
• Willingness to lead by example and guest-focused service.

Responsibilities

• Set up for functions, including tables, silverware, and centerpieces.
• Serve and bus tables, and clear banquet rooms after events.
• Direct hourly banquet staff and coordinate with the Banquet Manager.
• Monitor guest satisfaction and handle issues promptly.
• Maintain safety and cleanliness of service areas.

Skills

Food service experience

Banquet service

4-5 star venue experience

Wine/beer/cocktails knowledge

Communication skills

Working under pressure

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:At the StateView Hotel, part of the Marriott Autograph Collection, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the StateView Hotel can mean for you! The StateView hotel boasts 164 guest rooms, and 8,000 sq ft of event space.What you will have an opportunity to do:We are looking for a highly motivated Banquet Captain to join our team! This individual will help to direct the set up and preparation of banquet rooms for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function. Assisting the Banquet Manager this individual will lead the performance of all hourly banquet food and beverage servers and houseman and is the personal representative of the property to banquet guests. They will coordinate all aspects of the room set-up and food and beverage service enhance guest satisfaction and maximize revenues.If you have experience with leading high volume catering and banquet events, making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!Your role:Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces.Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables.Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming.Responsibilities also include cleaning of back hall and organizing of storerooms.Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.Assists as needed with event room setup according to meal period and table needsPerforms food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stockedServes food and beverages to guests Removes dishes, glasses, silverware, or other items from tables/counter tops and takes them to the kitchenCleans and sanitizes tables and/or counters & seats after guests are finishedExplains how various menu items are prepared, cooking methods and ingredientsTakes into consideration any special request and dietary issues made by the guestProvides general property information Offers warm and sincere welcome/farewell for all guestsInteracts with staff in a professional manner, assisting other departments with necessary informationEnsures final quality check on food and beverage items prior to serving guestsMonitors assigned tables for customer satisfaction, quality, and additional serviceAddresses any guest issue promptly and with high concernAids other events and restaurant staff as neededMaintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)What are we looking for?Someone with 2-4 years of food service experience, preferably Banquet serviceSomeone with experience in a 4-star, 5-star venue with synchronized serviceSomeone with knowledge of wine, beer, cocktails, and spiritsSomeone who is able to work under pressure in a fast-paced environmentSomeone with a passion for creating an exceptional experience for all guestsSomeone with excellent communication skillsCompensation:$22.00-$23.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.