Banquet Attendant

Concord Hospitality Enterprises Co.; Charlotte (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Disability options

401K options

Tuition assistance

Discounted hotel rates

Training & development

Career advancement opportunities

Associate First culture

Job summary

Concord Hospitality Enterprises Co. in Charlotte, NC, is seeking a friendly banquet associate to join our busy events team. This full-time flex-shift role supports both serving and setup for banquets, delivering warm, attentive guest service.

You will thrive in a fast-paced environment, engage with guests, and contribute to a positive dining and event experience. Concord offers training, benefits, and opportunities for growth within a culture built on serving guests well.

Responsibilities

• Maintains a calm demeanor during periods of high volume or unusual events
• Decides and resolves issues to ensure 100% guest satisfaction
• Monitors F&B operations and aids the manager in solving guest problems
• Maintains a clean, organized workspace
• Maintains regular and punctual attendance and reliability
• Engages with guests and responds to their needs with clear communication

Job description

We are hiring an associate for our banquets team! This flex-shift position will assist with both serving as well as setup for banquets.

We are looking for people that have a passion to serve others! Your friendly smile and cheerful customer service attitude sets the tone for our guests to enjoy what the day brings to them. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference in our restaurant and banquet areas. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Responsibilities

• Maintains a calm demeanor during periods of high volume or unusual events
• Make decisions and solve problems in the interest of 100% guest satisfaction
• Carefully monitors the operation of the F&B outlet and assists the manager in identifying and solving present and potential guest problems
• Maintains a clean and organized workspace
• Maintains regular and punctual attendanceMaintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All.