Banquet Assistant Manager

Hollywood Casino Aurora; Aurora (IL); On-site; USD 60,000 - 68,000; Full time

Job summary

Hollywood Casino Aurora is seeking a Banquet Assistant Manager to help plan, coordinate, and supervise banquet and catered events. You will lead banquet staff, coordinate with internal departments, and ensure events meet company standards while delivering exceptional guest service.

Minimum 2 years of supervisory experience in banquet, catering, or F&B is preferred. A high school diploma or equivalent is required, with hospitality or business education preferred.

Qualifications

• High school diploma or equivalent required; hospitality or business education preferred.
• Minimum 2 years of banquet, catering, or food and beverage supervisory experience preferred.
• Strong leadership, communication, and guest service skills.
• Ability to work effectively in a fast-paced, event-driven environment.
• Strong attention to detail and organizational skills.
• Proficiency in basic computer applications and event management systems.

Responsibilities

• Assist in the planning, setup, execution, and breakdown of banquet and catered events.
• Supervise banquet staff to ensure service standards, cleanliness, and professionalism are maintained.
• Ensure event setups are completed according to Banquet Event Orders (BEOs).
• Coordinate with Culinary, Sales, Stewarding, and Facilities for seamless execution.
• Greet clients and guests; address concerns and resolve issues promptly and professionally.
• Assist with scheduling, staffing levels, and break coverage to meet business needs.
• Monitor service quality and provide coaching and feedback to team members.
• Ensure compliance with health, safety, sanitation, and alcohol service standards.
• Assist with inventory control of banquet equipment, supplies, and linens.
• Support cost controls, labor management, and accurate event billing.
• Maintain a clean, safe, and organized banquet operation.
• Perform other duties as assigned.

Skills

Leadership

Guest service

Communication

Organizational skills

Event management systems

Education

High school diploma or equivalent

Hospitality or business education preferred

Tools

Event management software

Basic computer applications

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

The Banquet Assistant Manager assists the Banquet Manager in planning, coordinating, and supervising banquet and catered events. This position ensures events are executed to company standards by leading banquet staff, coordinating with internal departments, and delivering exceptional guest service.

• Assist in the planning, setup, execution, and breakdown of banquet and catered events.
• Supervise banquet staff to ensure service standards, cleanliness, and professionalism are maintained.
• Ensure event setups are completed according to Banquet Event Orders (BEOs), including room layouts, linens, décor, and food and beverage service.
• Coordinate with Culinary, Sales, Stewarding, and Facilities to ensure seamless event execution.
• Greet clients and guests; address concerns and resolve issues promptly and professionally.
• Assist with scheduling, staffing levels, and break coverage to meet business needs.
• Monitor service quality and provide coaching and feedback to team members.
• Ensure compliance with health, safety, sanitation, and alcohol service standards.
• Assist with inventory control of banquet equipment, supplies, and linens.
• Support cost controls, labor management, and accurate event billing.
• Maintain a clean, safe, and organized banquet operation.
• Perform other duties as assigned.

BRING US YOUR BEST.

• High school diploma or equivalent required; hospitality or business education preferred.
• Minimum of 2 years of banquet, catering, or food and beverage supervisory experience preferred.
• Strong leadership, communication, and guest service skills.
• Ability to work effectively in a fast-paced, event-driven environment.
• Strong attention to detail and organizational skills.
• Proficiency in basic computer applications and event management systems.

Supervisory Responsibilities

This job may or may not have supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

Follow us.

We're changing entertainment.

Equal Opportunity Employer

STARTING SALARY

$60,000 to $68,000 Salary