Banquet and Event Attendant

City of Southlake; Southlake (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a world-class team at Legends Hall as a Banquet/Event Attendant, where you'll execute event setups and provide exceptional customer service. This flexible role involves maintaining event spaces and ensuring guest satisfaction during various city-wide events.

Benefits

Competitive pay

Early pay access through UKG Wallet

Flexible schedules totaling 10-28 hours per week

Champions Club Membership Discount

Ongoing training

City-provided certifications

Retirement plan with partial City contribution

Employee Assistance Program

Free Library card

Qualifications

• Ability to remain flexible with schedule, including evenings and weekends.
• Excellent customer service skills.

Responsibilities

• Setup, cleanup, maintenance, and breakdown of events.
• Deliver outstanding guest service in accordance with established standards.
• Maintain quality and satisfaction of event spaces.

Skills

Customer Service

Attention to Detail

Flexibility

Job description

Looking to use your high attention to detail at work?

Do you love coordinating and helping with events? Are you passionate about providing exceptional customer service? Then consider working with a world-class team at our Legends Hall facility!

The City of Southlake is a place where we come together to enrich the quality of life for those who live, work, and play here. We strive to exceed expectations by delivering memorable experiences, world-class services, and a thoughtfully planned, well-maintained City. The Southlake Way inspires us to respectfully deliver excellent services, creating positive and lasting impressions. Learn more about our values.

Our professionals are the most important resource in our service commitment to our customers. We nurture a progressive environment where challenging, empowered, and purposeful work is celebrated.

Our Banquet/Event Attendants execute the setup, cleanup, maintenance, and breakdown of all banquets, weddings, meetings, and events at The Marq Southlake. This position also assists the Special Events Coordinator in setting up, implementing, and breaking down city-wide special events. This is accomplished by delivering outstanding guest service in accordance with established standards. Other functions include:

• Customer Service: Understands and applies the principles of quality customer service by responding promptly to customer needs and requests; resolving difficult and sensitive customer inquiries and complaints; working with other city departments; and collaborating with customers to understand business requirements, analyze current applications, and develop/implement solutions to meet their needs using current technologies or recommending new platforms.
• Attention to Detail: Performs tasks carefully and thoroughly. Checks work to ensure accuracy and completeness. Compares final work with expectations to identify inconsistencies or errors. Remains attentive to details that are easy to overlook.
• Facility Operations: Maintains the quality and satisfaction of event and meeting spaces. Cleans and sets meeting rooms, outdoor amphitheater, and banquet/event spaces per specifications. Manages the proper care, movement, and storage of equipment such as tables, chairs, audio-visual equipment, presentation podiums, and supplies. Anticipates and addresses guest needs during events by removing trash, restocking linens and refreshments, straightening chairs, and ensuring spaces are organized and clean. Monitors service corridors, pre-function areas, and storage rooms, maintaining organization and cleanliness. Restocks linens and supplies as needed.

The schedule for this position is flexible but may include nights and weekends for programs and events.

To view the complete Banquet/Event Attendant job description, please click here.

• Competitive pay
• Early pay access through UKG Wallet—get paid without waiting for your paycheck!
• Flexible schedules totaling 10-28 hours per week
• State-of-the-art facility
• Champions Club Membership Discount (resident rate)
• Ongoing training
• City-provided certifications (First Aid, AED, CPR, American Red Cross Lifeguard)
• Retirement plan with partial City contribution (PARS)
• Employee Assistance Program
• Free Library card

• Ability to remain flexible with your schedule, including evenings and weekends
• A positive attitude
• Excellent customer service skills