Banking Support Specialist — Expert Client Service & Ops

The Bank of Tampa; Tampa (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401k with matching

ESOP - Employee Stock Ownership Plan

Vacation and holidays

Paid parental leave

Tuition assistance

Job summary

The Bank of Tampa is seeking Banking Support Specialists to provide exceptional client service across Banking Offices and Operations teams. This role supports Teller and Account functions, handling complex transactions and serving as a subject matter expert for banking procedures and systems.

You will travel region-wide to cover shifts, deliver needs-based service, and resolve escalations while mentoring teammates and upholding compliance and risk controls.

Qualifications

• Minimum one year experience as a teller or similar client-facing banking role.
• Must possess a valid driver’s license.
• Will be required to travel to various office locations across Hillsborough, Pinellas and Manatee counties to cover shifts as needed.
• Demonstrated accuracy in cash handling and transaction processing.
• Working knowledge of banking products and systems.
• Ability to independently resolve routine client issues using judgment and established guidelines.
• Eligibility and willingness to obtain required registrations/licenses.
• High school diploma/GED

Responsibilities

• Travel to The Bank of Tampa locations across the region to provide coverage per business need.
• Deliver exceptional client service through professional, needs-based interactions.
• Perform complex servicing transactions including account maintenance, problem resolution, and documentation support.
• Conduct client conversations to identify needs and provide appropriate solutions or referrals to business partners.
• Maintain a strong working knowledge of banking products, services, systems, and procedures.
• Accurately perform routine banking transactions including deposits, withdrawals, check cashing, payments, and basic account servicing.
• Balance individual cash drawer daily and adhere to all cash-handling and dual-control procedures.
• Verify client identity and ensure compliance with applicable policies, procedures, and regulations.
• Serve as a subject matter expert for complex transactions, policies, systems, and procedures.
• Resolve escalated client issues and non-routine servicing requests.
• Provide guidance to team members on account opening, complex maintenance, digital banking support, and referral best practices.
• Provide guidance, coaching, and informal mentoring to Banking Representatives and Banking Support Specialists.
• Assist with training, onboarding support, and knowledge sharing within the office.
• Support leadership in maintaining service standards, risk controls, and operational consistency.
• Exercise discretion and sound judgment in exception handling resolving routine client issues and determining appropriate escalation, within established authority.
• Support client retention through effective resolution of non-routine issues and proactive problem-solving.
• Assist the Service Assistant Manager with audit readiness by maintaining accurate documentation, supporting audit requests, and following established policies and procedures.
• Assist with oversight of service quality, ensuring adherence to policies, procedures, and regulatory standards during complex transactions.
• Maintain deep knowledge of banking products, services, and compliance requirements.
• Model professionalism, accountability, and leadership behaviors.

Skills

Customer service

Cash handling

Problem resolution

Team support

Education

High school diploma/GED

Tools

Banking systems

Job description

The Bank of Tampa is seeking Banking Support Specialists to provide exceptional client service across Banking Offices and Operations teams. This role supports Teller and Account functions, handling complex transactions and serving as a subject matter expert for banking procedures and systems.

You will travel region-wide to cover shifts, deliver needs-based service, and resolve escalations while mentoring teammates and upholding compliance and risk controls.