Banking Support Specialist - Float

The Bank of Tampa; Tampa (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k retirement plan

Employee Stock Ownership Plan

Paid time off

Paid holidays

Tuition Assistance

Job summary

The Bank of Tampa is seeking a Banking Support Specialist - Float to deliver exceptional client service across our offices and operations teams. This role supports teller and account functions, handles complex transactions, and serves as a subject‑matter expert for banking procedures and systems.

Travel to branches across Hillsborough, Pinellas and Manatee counties to provide coverage as needed. You will coach and mentor team members, assist with onboarding, and help maintain service standards,

Qualifications

• Minimum one year experience as a teller or similar client-facing banking role.
• Must possess a valid driver’s license and travel to multiple office locations.
• Demonstrated accuracy in cash handling and transaction processing.

Responsibilities

• Travel to The Bank of Tampa locations across the region to provide coverage per business need.
• Deliver exceptional client service through professional interactions.
• Perform complex servicing transactions including account maintenance and documentation support.
• Maintain knowledge of banking products, services, systems and procedures.
• Balance cash drawer daily and adhere to cash-handling procedures.
• Verify client identity and ensure compliance with policies and regulations.
• Provide guidance to team members on account opening and referral best practices.
• Support training, onboarding, and knowledge sharing within the office.

Skills

Customer service

Cash handling

Attention to detail

Education

High school diploma/GED

Tools

Banking systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Banking Support Specialist - Float

2 days ago Requisition ID: 1430

Position Overview

The Banking Support Specialists provide exceptional client service, supporting our Banking Offices and Operations teams. This role supports both the Teller and Account functions within our Banking Offices, acting as a resource, providing advanced client servicing, operational expertise, and informal leadership support. This role is responsible for handling complex transactions, resolving escalations, and serving as a subject matter expert for banking office procedures, products, and systems. In addition, assistance is often needed across Operations teams and Banking Support Specialists step into various departments such as Credit Support, Deposit Operations, Client Service Center, etc.

Primary Duties & Responsibilities

• Travel to The Bank of Tampa locations across the region (Hillsborough, Pinellas and Manatee counties) to provide coverage per business need.
• Deliver exceptional client service through professional, needs‑based interactions.
• Perform complex servicing transactions including account maintenance, problem resolution, and documentation support.
• Conduct client conversations to identify needs and provide appropriate solutions or referrals to business partners.
• Maintain a strong working knowledge of banking products, services, systems, and procedures.
• Accurately perform routine banking transactions including deposits, withdrawals, check cashing, payments, and basic account servicing.
• Balance individual cash drawer daily and adhere to all cash‑handling and dual‑control procedures.
• Verify client identity and ensure compliance with applicable policies, procedures, and regulations.
• Serve as a subject matter expert for complex transactions, policies, systems, and procedures.
• Resolve escalated client issues and non‑routine servicing requests.
• Provide guidance to team members on account opening, complex maintenance, digital banking support, and referral best practices.
• Provide guidance, coaching, and informal mentoring to Banking Representatives and Banking Support Specialists.
• Assist with training, onboarding support, and knowledge sharing within the office.
• Support leadership in maintaining service standards, risk controls, and operational consistency.
• Exercise discretion and sound judgment in exception handling resolving routine client issues and determining appropriate escalation, within established authority.
• Support client retention through effective resolution of non‑routine issues and proactive problem‑solving.
• Assist the Service Assistant Manager with audit readiness by maintaining accurate documentation, supporting audit requests, and following established policies and procedures.
• Assist with oversight of service quality, ensuring adherence to policies, procedures, and regulatory standards during complex transactions.
• Maintain deep knowledge of banking products, services, and compliance requirements.
• Model professionalism, accountability, and leadership behaviors.

Minimum Qualifications

• Minimum one year experience as a teller or similar client‑facing banking role
• Must possess a valid driver’s license
• Will be required to travel to various office locations across Hillsborough, Pinellas and Manatee counties to cover shifts as needed .
• Demonstrated accuracy in cash handling and transaction processing.
• Working knowledge of banking products and systems.
• Ability to independently resolve routine client issues using judgment and established guidelines.
• Eligibility and willingness to obtain required registrations/licenses.
• High school diploma/GED

Our Way

Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work

Make a meaningful difference in our community through our service and financial support

Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and maintain open and forthright communication with our regulators

You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight:

• Eligibility for health, dental, vision, life and disability insurance coverages
• Retirement Plan - 401k with matching
• ESOP- Employee Stock Ownership Plan
• Time away from work – vacation time, sick time and holidays
• Paid parental leave
• Tuition Assistance

THE BANK OF TAMPA IS AN EQUAL OPPORTUNITY EMPLOYER