Customer-Centric Bank Sales & Service Associate

ibc; Pauls Valley (OK); On-site; USD 29,000 - 36,000; Full time

Job summary

IBC Bank in Oklahoma seeks a Sales Associate to deliver efficient customer and financial services and to embody the IBC Experience. You will promote bank products and establish new customer relationships through walk-in traffic, outreach, and follow-up contacts.

You will assist with branch operations, adhere to opening/closing procedures, and support the Branch Manager in compliance and service quality. Strong communication and bilingual preferred.

Qualifications

• High school graduate or GED equivalent.
• 1+ years of experience interacting with people preferred.

Responsibilities

• Deliver the IBC Experience by providing prompt, efficient, and friendly customer service.
• Meet customer financial needs by promoting bank products and services through walk in customers, follow up calls, onboarding, aisle time, and outreach activities.
• Assist with branch opening/closing procedures and dual control.
• Adhere to policies and procedures of the New Account Opening Process.
• Support Branch Manager with adherence to the Compliance Facility Checklist.
• Maintain branch inventory and supplies.
• Flexibility to travel and assist other branches.
• Flexibility to assist and perform teller operation functions.
• Attend meetings and other events.
• Maintain individual sales performance goals.
• Promptly respond to and communicate customer complaints.
• Assist with on- the- job sales training.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Bilingual English/Spanish

Teamwork

Problem solving

Initiative

Attention to detail

Microsoft Office

Walk-in customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

IBC Bank in Oklahoma seeks a Sales Associate to deliver efficient customer and financial services and to embody the IBC Experience. You will promote bank products and establish new customer relationships through walk-in traffic, outreach, and follow-up contacts.

You will assist with branch operations, adhere to opening/closing procedures, and support the Branch Manager in compliance and service quality. Strong communication and bilingual preferred.