Banking Sales & Service Specialist

FirstBank Florida; San Juan (PR); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

FirstBank PR in Puerto Rico is seeking a Sales & Service Representative to promote banking products and deliver personalized customer service in line with our SalesCulture. You will identify and develop customer relationships, assist with accounts, and support branch operations.

Ideal candidates have 1–2 years banking exposure, some college credits, and strong communication; bilingual is a plus. The role requires flexibility for holidays and weekends.

Formación

• 1–2 years of experience in customer orientation and knowledge of banking products.
• Minimum 24 credits toward an associate or bachelor’s degree.
• Bachelor’s degree in business administration or related field preferred.
• Knowledge of banking laws such as Know Your Customer and Bank Secrecy Act.
• Computer literate in MS Office.
• Excellent communication skills.
• Fully bilingual, preferable.
• Sales, customer service and presentation skills are a must.
• Available to work holiday days, weekends, and flexible schedule.

Responsabilidades

• Promotes, refers and sells bank products and services to potential and existing customers, meeting business goals and objectives.
• Identifies and prospects potential customers within the market pace and bank through internal cross-sell activities or marketplace visits.
• Establishes and develops product and service relationships addressing customers' financial needs.
• Identifies new relations opportunities and participates in internal and external sales activities to achieve goals.
• Contributes to branch growth by applying the Sales Culture and OSS Program and following procedures.
• Complies with the branch Sales Culture, goals and administrative procedures.
• Performs service requests and inquiries within bank standards.

Conocimientos

Customer Service

Sales

Communication

Interpersonal relations

Teamwork

Problem Solving

Presentation skills

Bilingual

Educación

Bachelor's degree preferred

Descripción del empleo

FirstBank PR in Puerto Rico is seeking a Sales & Service Representative to promote banking products and deliver personalized customer service in line with our SalesCulture. You will identify and develop customer relationships, assist with accounts, and support branch operations.

Ideal candidates have 1–2 years banking exposure, some college credits, and strong communication; bilingual is a plus. The role requires flexibility for holidays and weekends.