Banking Relationship Expert — Call Center

Extraco Corporation; Harker Heights (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Extraco Corporation seeks a Relationship Banker for its call center in Harker Heights, TX. The role focuses on delivering banking guidance and exceptional service, answering inquiries, and offering tailored financial solutions to customers.

You will balance problem-solving with a customer-centric approach, strengthening the bank-client relationship through proactive service and cross-selling appropriate products.

Qualifications

• Strong communication skills and active listening are essential.
• Problem solving and multitasking abilities are required.
• Experience with banking software and call center tech is preferred.

Responsibilities

• Respond to inbound client calls about accounts and services.
• Build rapport to understand client needs and offer tailored solutions.
• Handle concerns, troubleshoot issues, and escalate when needed.

Skills

Communication

Active listening

Problem solving

Multitasking

Banking software

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Banking software

Call center systems

Digital banking platforms

Job description

Extraco Corporation seeks a Relationship Banker for its call center in Harker Heights, TX. The role focuses on delivering banking guidance and exceptional service, answering inquiries, and offering tailored financial solutions to customers.

You will balance problem-solving with a customer-centric approach, strengthening the bank-client relationship through proactive service and cross-selling appropriate products.