Banking Payments & Reconciliation Specialist

US Lawns; Burley, Northern (ID, KY); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

401(k)

Employee Stock Ownership Plan

Paid Vacation

Sick Time

Life Insurance

Long-term Disability Insurance

Job summary

D.L. Evans Bank seeks a Customer Service Representative for its Processing Department in Idaho. You will assist branch personnel and Merchant Capture clients with item processing issues, perform daily ACH pre-note audits, and balance entries with timely, accurate records.

You will ensure courteous, prompt responses to customer questions, maintain confidentiality, and support coworkers as needed. Strong communication, typing, and proofreading skills are essential for success.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Accurate and attentive to detail.
• Able to get along well with coworkers.
• Ability to maintain confidentiality in all situations.
• Excellent verbal and written communication skills as well as professional telephone etiquette.
• Well organized with good typing skills.
• Strong proofreading skills.
• Knowledge of Microsoft Office software products and strong ability to use and navigate the Internet.
• Willing and able to assist coworkers with various tasks.

Responsibilities

• Performs a daily audit of ACH pre-notes, corrections, and returns and researches information necessary to balance or correct entries.
• Sources NSF items and verifies that the NSF does not overdraw the account over $50,000 without permission.
• Processes incoming and outgoing large item returns and notifies customer and/or branch personnel when appropriate.
• Reviews all incoming checks $10,000.00 and over for signature and endorsement verification and ensures that irregular signatures and missing endorsement checks are returned through the proper channels.
• Assists with the verification of incoming and outgoing wire transfers.
• Exchanges foreign funds by check made out to bank customers and deposits appropriate funds into their accounts.
• Locates and corrects outages for general ledger account on the Daily Application Report.
• Ensures that the Certificate of Deposits over $100,000 are balanced accurately.
• Processes Fed check adjustments accurately and timely through the FedLine Advantage system and makes appropriate adjustment entries to the General Ledger and customer accounts.
• Assists with the weekly shipment and ordering of cash through the FedLine Advantage system.
• Assists branch personnel with branch capture item processing issues.
• Assists merchant capture clients with item processing issues.
• Serves as a backup as needed for DDA, SAV, DDL, FMS, and non-posts.
• Answers the telephone and fields or refers questions from customers, branch personnel, and management.
• Helps other area personnel as required.
• Keeps management informed of area activities and any significant problems or concerns.

Skills

Detail-oriented

Strong communication

Team player

Confidentiality

Typing skills

Proofreading

Telephone etiquette

Customer service

Internet navigation

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

D.L. Evans Bank seeks a Customer Service Representative for its Processing Department in Idaho. You will assist branch personnel and Merchant Capture clients with item processing issues, perform daily ACH pre-note audits, and balance entries with timely, accurate records.

You will ensure courteous, prompt responses to customer questions, maintain confidentiality, and support coworkers as needed. Strong communication, typing, and proofreading skills are essential for success.