Banking Ops Lead – Call Center & Tech (Profit Sharing)

Socket.dev; Mankato (MN); On-site; USD 67,000 - 99,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with Employer Match

HSA with Employer Match

Flexible Spending Plans

PTO / Holidays

Job summary

United Prairie Bank in Mankato, MN is hiring an Assistant Operations Manager. This full-time role oversees daily bank operations and serves as a resource for core systems, technology, and procedures. The position reports to the Operations Manager and leads the Call Center staff.

The role drives improvements, collaborates across teams, and ensures services are delivered in line with bank policies and regulatory requirements. Annual compensation ranges from $66,655 to $99,217.

Qualifications

• High school diploma or GED required.
• Associate or bachelor's degree preferred in business, finance, banking, or related field.
• 5+ years banking experience in deposit/branch/digital/teller operations preferred.

Responsibilities

• Oversee daily bank operations in collaboration with the Operations Manager.
• Provide backup for designated Operations Specialist duties and assist with new products and technology changes.
• Directly manage Call Center staff and coordinate with branches, operations, and IT teams to improve processes and customer experience.

Skills

Customer service

Problem solving

Independence

Team collaboration

Education

High school diploma or GED

Associate or bachelor’s degree in business/finance/banking

Job description

United Prairie Bank in Mankato, MN is hiring an Assistant Operations Manager. This full-time role oversees daily bank operations and serves as a resource for core systems, technology, and procedures. The position reports to the Operations Manager and leads the Call Center staff.

The role drives improvements, collaborates across teams, and ensures services are delivered in line with bank policies and regulatory requirements. Annual compensation ranges from $66,655 to $99,217.