Banking Operations Specialist — Onsite Growth & Impact

Bank19; Colorado Springs (CO); On-site; USD 65,000 - 95,000; Full time

Job summary

Bank19 in Colorado Springs is seeking a Banking Operations Specialist to support daily deposit, loan, and payment operations, ensuring accurate and compliant processing of transactions and customer activities.

The role involves working with core banking systems, reconciling accounts, and assisting with regulatory compliance. Onsite daily operations, with opportunities to contribute to process improvements and system enhancements.

Qualifications

• Working knowledge of community bank operations and familiarity with deposit operations, loan servicing, ACH, wire transfers, card services, electronic banking, reconciliations, or branch operations.
• Strong attention to detail and commitment to transactional accuracy.
• Ability to work independently while also functioning effectively as part of a small, collaborative team.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.

Responsibilities

• Support daily Deposit Operations, Loan Operations, Payment Operations, and other core banking activities.
• Perform account maintenance, transaction processing, payment processing, rate and term changes, recurring payments, and other routine operational functions.
• Assist with ACH processing, wire transfers, debit card administration, electronic banking, and other payment-related services.
• Review daily operational reports and exception items and assist with identifying, researching, and resolving discrepancies.
• Support deposit account servicing, including account maintenance, ownership changes, electronic statements, stop payments, returned items, overdraft-related activity, and other servicing functions.
• Assist with loan servicing activities, including loan boarding, payment processing, account maintenance, collateral tracking, participation payments, and related system updates.
• Assist with daily and monthly reconciliations involving operational accounts, settlement accounts, general ledger accounts, clearing accounts, and other assigned accounts.
• Support Accounts Payable and other operational accounting functions as assigned.
• Assist with debit card issuance, maintenance, disputes, fraud-related issues, and customer inquiries.
• Support ACH and wire processes in accordance with established procedures, approval authorities, NACHA Rules, and internal controls.
• Assist with customer account monitoring and operational reviews designed to identify unusual activity, system errors, incomplete documentation, or potential operational risk.
• Work with the Bank's core system and other banking platforms to complete operational tasks, maintain accurate information, and resolve system issues.
• Assist with implementation and testing of new banking products, services, system upgrades, and operational enhancements.
• Help develop and maintain operating procedures, work instructions, checklists, forms, and other operational documentation.
• Identify opportunities to improve existing processes and communicate recommendations to the Operations Manager or other appropriate leadership.
• Assist with the development and rollout of new deposit products, electronic banking services, payment products, and operational processes.
• Support operational compliance with applicable banking regulations and internal policies, including requirements associated with ACH, wires, Regulation E, Regulation CC, BSA/AML, customer identification, and funds availability.
• Assist with internal audits, regulatory examinations, operational reviews, and remediation activities when requested.
• Coordinate with third-party vendors and service providers to resolve operational issues and support system implementation or maintenance activities.
• Provide backup assistance to branch personnel, including teller transactions, new account activities, loan payments, customer service, and other branch functions when business needs require.
• Participate in employee training and help communicate new or revised operational procedures.
• Perform other duties and special projects as assigned.

Skills

Attention to detail

Problem solving

Communication skills

Regulatory compliance

Microsoft Office

Education

Bachelor's degree in Business Administration, Finance, or Accounting

Tools

Core banking systems

Job description

Bank19 in Colorado Springs is seeking a Banking Operations Specialist to support daily deposit, loan, and payment operations, ensuring accurate and compliant processing of transactions and customer activities.

The role involves working with core banking systems, reconciling accounts, and assisting with regulatory compliance. Onsite daily operations, with opportunities to contribute to process improvements and system enhancements.