Banking Operations Specialist: Accounts & Funds Support

Bank Of Wolcott; Wolcott (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Bank Of Wolcott in Indiana seeks a detail‑oriented banking clerk to validate new deposit accounts, handle overdraft/NSF items, process ACH and wires, and balance branches. The role may also perform finance and front‑line customer service duties as needed.

You will verify daily account reports, review maintenance activity with supporting documents, prepare return items, monitor regulatory compliance (BSA, OFAC, CIP), and assist retail staff with balancing.

Qualifications

• High School Diploma or GED.
• Over two years of bookkeeping, accounting, finance or related experience.
• Strong listening, interpersonal, written and verbal skills.
• Ability to balance multiple priorities and work well in a team environment.
• Ability to follow company policies, guidelines, and procedures.
• Resourceful, demonstrates problem solving skills, as well as a self-guided learner.
• High degree of accuracy and attention to detail.
• Enjoys working with people and the community.
• Ability to maintain confidentiality using tact and diplomacy.

Responsibilities

• Verify new checking, savings, CD and IRA account reports each day to ensure accounts have been completed according to documented procedures.
• Verify account maintenance activity to ensure all completed maintenance has supporting documentation and has been completed properly.
• Review documents, determine correct information for repair, enter correct information to post unposted entries for availability of funds.
• Review, total, and verify item count of Return Cash Letter items from the Federal Reserve; analyze and determine necessary processing as appropriate.
• Prepare NSF/overdraft return items and ACH credits/debits, including date of issue verification, amount and reason code, prepare notification to first bank of deposit, input charge-back entries to correct accounts and ensure customer notices are processed accurately.
• Balance return item general ledger accounts and resolve any out of balance issues in a timely manner.
• Assist retail staff with balancing and cash items for all branches.
• Provide customer support for online banking and debit card products.
• Address customer phone inquiries in a professional and personal manner.
• Ensure compliance with all Bank policies and procedures as well as state, federal, and banking regulatory laws.
• Understand and ensure compliance of regulations and related reporting requirements, including but not limited to BSA, OFAC, and CIP.
• Set an example of high ethical behavior, integrity and professional conduct to all employees, customers and communities.
• Understand fraud awareness risk and comply with security controls.

Skills

Interpersonal skills

Written communication

Verbal communication

Attention to detail

Teamwork

Confidentiality

Education

High School Diploma or GED

Job description

Bank Of Wolcott in Indiana seeks a detail‑oriented banking clerk to validate new deposit accounts, handle overdraft/NSF items, process ACH and wires, and balance branches. The role may also perform finance and front‑line customer service duties as needed.

You will verify daily account reports, review maintenance activity with supporting documents, prepare return items, monitor regulatory compliance (BSA, OFAC, CIP), and assist retail staff with balancing.