Banking Operations Coordinator

LiveWell Homecare Agency, LLC; Lebanon (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

LiveWell Homecare Agency, LLC seeks a Branch Supervisor to oversee teller operations, ensuring accurate transactions and strict compliance with policies. The role emphasizes security, risk management, and delivering exceptional customer service.

You will lead staff, manage scheduling, conduct performance evaluations, and drive training and team development to improve efficiency and client experience.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred with 2-5 years of experience or equivalent.
• Proficiency in Microsoft Office is necessary.

Responsibilities

• Oversee cash operations, including vault, ATM, and TCRs, ensuring security and accuracy.
• Process client transactions accurately, using sound judgment to prevent fraud and errors.
• Communicate operational updates and enforce security controls and access procedures.
• Manage risk and compliance through audits, record retention, and adherence to policies.
• Lead client experience initiatives, resolve issues, and support transactional efficiency.
• Cross-sell products, explain offerings, and promote business growth through referrals.
• Supervise and coach staff, handle scheduling, evaluate performance, and facilitate training.
• Conduct team meetings to enhance sales, product knowledge, and service quality.

Skills

Leadership

Customer service

Communication

Staff coaching

Training

Education

Bachelor's degree preferred

High school diploma or GED

Tools

Microsoft Office

Job description

Role Overview:

This position involves supervising and supporting tellers to deliver exceptional customer service, ensuring efficient daily financial transactions, and maintaining compliance with policies and regulations.

Key Responsibilities:

• Oversee cash operations, including vault, ATM, and TCRs, ensuring security and accuracy.
• Process client transactions accurately, using sound judgment to prevent fraud and errors.
• Communicate operational updates and enforce security controls and access procedures.
• Manage risk and compliance through audits, record retention, and adherence to policies.
• Lead client experience initiatives, resolve issues, and support transactional efficiency.
• Cross-sell products, explain offerings, and promote business growth through referrals.
• Supervise and coach staff, handle scheduling, evaluate performance, and facilitate training.
• Conduct team meetings to enhance sales, product knowledge, and service quality.

Qualifications & Skills:

High school diploma or GED required; bachelor’s degree preferred with 2-5 years of experience or equivalent. Proficiency in Microsoft Office is necessary. No specific licenses are required.