Head Teller

Georgia Community Bank; Roberta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Georgia Community Bank in Roberta, GA is seeking a Teller Operations Lead to supervise the teller line, ensure accurate transactions, and uphold bank policies. The role combines frontline service with leadership responsibilities.

You will coach tellers, manage cash, balance vault, and handle complex transactions while maintaining compliance with BSA/AML requirements and supporting branch management. Strong customer service, cash handling, and supervisory skills are essential; prior teller or

Qualifications

• Experience in teller operations and cash handling is required.
• Experience leading or supervising teller staff is preferred.
• Proficiency with banking software and office applications.

Responsibilities

• Oversee daily teller line operations and service delivery.
• Lead, train, and coach tellers; monitor performance and resolve issues.
• Maintain cash controls; balance vault and ATM cash; manage cash shipments.
• Ensure compliance with BSA/AML, CIP, and other regulatory requirements.
• Assist with branch procedures during opening/closing and complex transactions.

Skills

Teller operations

Leadership

Cash handling

Customer service

Regulatory compliance

Tools

Banking software

Job description

Description

Responsible for overseeing the daily operations of the teller line while delivering exceptional customer service and ensuring compliance with established bank policies and procedures. This position serves as a lead resource for teller staff, assists with complex transactions, maintains cash controls, and supports branch management in achieving operational and service objectives.

Teller Operations

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payments, wire transfers, and check cashing.
• Handle complex or escalated transactions requiring additional review or approval.
• Ensure adherence to all operational procedures, security protocols, and regulatory requirements.
• Assist with opening and closing branch procedures as assigned.

Teller Line Leadership

• Supervise and coordinate daily teller line activities to ensure efficient workflow and excellent customer service.
• Provide guidance, training, and coaching to teller staff on operational procedures, service standards, and compliance requirements.
• Monitor teller performance and report issues or concerns to branch management.
• Assist in onboarding and training new tellers.

Cash Management and Reconciliation

• Maintain and balance the branch vault, ATM cash, and teller cash supplies.
• Conduct daily teller drawer audits and cash verifications.
• Research and resolve teller outages, discrepancies, and balancing issues.
• Order and manage cash shipments to meet branch operational needs.

Customer Service

• Deliver outstanding service by addressing customer inquiries and resolving issues promptly and professionally.
• Build and maintain strong customer relationships through positive interactions.
• Assist customers with account-related questions and service requests.
• Support customer retention efforts by identifying and responding to customer needs.

Compliance and Risk Management

• Ensure teller line compliance with all bank policies, procedures, and regulatory requirements.
• Monitor adherence to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and other applicable regulations.
• Identify and report suspicious activity, fraud, and security concerns.
• Maintain confidentiality of customer information and bank records.

Requirements

Qualifications

• Previous banking, teller, or cash-handling experience.
• Previous leadership, supervisory, or lead teller experience preferred.
• Strong knowledge of teller operations, cash management, and banking procedures.
• Proficiency with banking software and standard office applications.

Knowledge, Skills, and Abilities

• Strong leadership and team-building skills.
• Excellent customer service and communication abilities.
• Strong attention to detail and organizational skills.
• Ability to resolve problems and make sound decisions.
• Ability to supervise multiple priorities in a fast-paced environment.
• Knowledge of banking regulations and operational controls.
• Ability to maintain confidentiality and exercise discretion.

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Management reserves the right to modify or assign additional duties as business needs require.