Banking Operations Business Consultant

Truist; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid vacation

Sick days

Paid holidays

Job summary

Truist is seeking a Senior Business Analyst in Orlando to analyze and improve internal banking systems and procedures. The role may lead a small team of analysts on high-priority projects, focusing on efficiency, quality and cost-benefit outcomes.

Responsibilities include process mapping, manuals, training, and regulatory alignment while maintaining vendor relationships and industry awareness. Regular business hours with 24x7 operations support expectations may apply.

Qualifications

• Bachelor’s degree in business or equivalent education and related experience.
• 7 years of banking experience, three years as a Line of Business expert or Senior Business Analyst.
• Excellent negotiation and presentation skills.
• Thorough analytical, planning and quality control, problem-solving and organizational skills.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Strong interpersonal and communication skills, verbal and written; ability to interact and influence all levels of management and staff.
• Creative, flexible, decisive, and adaptable to a dynamic environment.
• Ability to support daily activities for large, multi-function operations of moderate to high risk in a 24 X 7 environment.
• Thorough understanding of process and production management principles.
• Demonstrates effective strategic planning and process improvement aptitude for multiple bank operations functions.

Responsibilities

• Perform special projects in problem identification and resolution, productivity improvement and quality enhancements.
• Recommend improvements within area of responsibility, including process mapping and re-engineering.
• Prepare detailed procedural manuals for area of responsibility.
• Coordinate and participate in necessary training due to project or system changes.
• Provide application support including problem research, analysis, resolution and on-call support.
• Evaluate recommendations for efficiency, effectiveness and cost-benefit.
• Maintain knowledge of industry trends and technologies; build relationships with vendors.
• Help ensure regulatory compliance as applicable.
• Act as a technical resource for assigned systems with project plans and workbooks.
• Maintain statistics, records and reports to support quality control standards.

Skills

Negotiation skills

Presentation skills

Analytical thinking

Planning

Quality control

Problem-solving

Organizational skills

Interpersonal skills

Communication skills

Strategic planning

Process improvement

Adaptability

Team collaboration

Microsoft Office

Education

Bachelor's degree in business or equivalent education and related experience

Tools

Microsoft Office

Job description

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you’ll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Analyze and evaluate internal systems and procedures of assigned line of business by way of assigned projects, concentrating specifically on the efficiency and effectiveness of these systems and procedures, and the overall quality of the results or services provided. Assigned projects are high priority and may be high risk. May manage a small group of analysts.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Perform special projects as assigned in the general areas of problem identification and resolution, performance and productivity improvement as well as quality enhancements.
2. Responsible for recommendation of improvements and enhancements within area of responsibility. This is to include completing process mapping, workflow analyses, and process re-engineering.
3. Prepare detailed procedural manuals for area of responsibility.
4. Coordinate and participate in any training that is necessary as a result of conclusions reached in project-related activities or system implementation.
5. Provide application support, which includes problem research, analysis, resolution, and on-call support.
6. Upon assignment of a recommendation or stated enhancement project, complete a full evaluation to include efficiency, effectiveness and cost benefit analysis.
7. Maintain and communicate knowledge of industry trends and technology. Develop and maintain a professional relationship with vendors supporting assigned systems.
8. Help ensure regulatory compliance as applicable.
9. Act as the technical resource for assigned systems, to include preliminary project plans, project workbooks, etc. for necessary actions involving IT for enhancements, upgrades or implementation.
10. Maintain statistics, records and reports that help establish quality control standards at an acceptable rate.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in business or equivalent education and related experience
2. Seven years of banking experience, three years as a Line of Business expert or Senior Business Analyst
3. Excellent negotiation and presentation skills.
4. Thorough analytical, planning and quality control, problem-solving and organizational skills
5. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
6. Strong interpersonal and communication skills, verbal and written; ability to successfully interact with and influence all levels of management and staff.
7. Creative, flexible, decisive, and adaptable to a dynamically changing business/production environment
8. Ability to support daily activities for large, multi-function operations of moderate to high risk in operations in a 24 X 7 environment
9. Thorough understanding of process and production management principles.
10. Demonstrates effective strategic planning and process improvement aptitude for multiple bank operations functions

Preferred Qualifications:

1. Advanced degree in Business, or equivalent education and related experience

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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