Banking Operations Business Consultant

Truist Bank; Oak Ridge (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability insurance

401k plan

Paid holidays

Vacation (minimum 10 days)

Sick days (minimum 10)

Pension plan

Restricted stock units

Deferred compensation

Job summary

Truist Financial Corporation is seeking an experienced Senior Business Analyst to analyze internal systems and procedures within the assigned line of business. You will lead a small team on high-priority projects, map processes, and craft detailed manuals while ensuring regulatory compliance.

You will coordinate training, provide application support, and evaluate improvements for efficiency and cost-benefit, maintaining strong vendor relationships and industry trend knowledge.

Qualifications

• Bachelor's degree in business or equivalent education and related experience.
• Seven years of banking experience, three years as a Line of Business expert or Senior Business Analyst.
• Excellent negotiation and presentation skills.
• Thorough analytic, planning and quality control, problem-solving and organizational skills.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Strong interpersonal and communication skills, verbal and written; ability to successfully interact with and influence all levels of management and staff.
• Creative, flexible, decisive, and adaptable to a dynamically changing business/production environment.
• Ability to support daily activities for large, multi-function operations of moderate to high risk in operations in a 24 X 7 environment.
• Thorough understanding of process and production management principles.
• Demonstrates effective strategic planning and process improvement aptitude for multiple bank operations functions.

Responsibilities

• Analyze and evaluate internal systems and procedures of assigned line of business for efficiency and quality.
• Lead small group of analysts on high priority, high risk projects.
• Perform special projects in problem identification, productivity improvement, and quality enhancements.
• Prepare detailed procedural manuals for areas of responsibility.
• Coordinate and participate in training related to project conclusions or system implementation.
• Provide application support including problem research, analysis, resolution, and on-call support.
• Evaluate recommendations for efficiency, effectiveness and cost-benefit.
• Maintain knowledge of industry trends and vendor relationships for assigned systems.
• Ensure regulatory compliance as applicable.
• Serve as the technical resource for assigned systems for IT enhancements, upgrades or implementation.
• Maintain statistics, records and reports to establish quality control standards.

Skills

Negotiation

Presentation

Analytical thinking

Planning

Quality control

Problem solving

Organizational skills

Interpersonal skills

Communication

Adaptability

Process improvement

Strategic planning

Education

Bachelor's degree in business

Advanced degree

Tools

Microsoft Office

Job description

Job Details

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Analyze and evaluate internal systems and procedures of assigned line of business by way of assigned projects, concentrating specifically on the efficiency and effectiveness of these systems and procedures, and the overall quality of the results or services provided. Assigned projects are high priority and may be high risk. May manage a small group of analysts.

Essential Duties and Responsibilities

1. Perform special projects as assigned in the general areas of problem identification and resolution, performance and productivity improvement as well as quality enhancements.
2. Responsible for recommendation of improvements and enhancements within area of responsibility. This is to include completing process mapping, workflow analyses, and process re-engineering.
3. Prepare detailed procedural manuals for area of responsibility.
4. Coordinate and participate in any training that is necessary as a result of conclusions reached in project-related activities or system implementation.
5. Provide application support, which includes problem research, analysis, resolution, and on-call support.
6. Upon assignment of a recommendation or stated enhancement project, complete a full evaluation to include efficiency, effectiveness and cost benefit analysis.
7. Maintain and communicate knowledge of industry trends and technology. Develop and maintain a professional relationship with vendors supporting assigned systems.
8. Help ensure regulatory compliance as applicable.
9. Act as the technical resource for assigned systems, to include preliminary project plans, project workbooks, etc. for necessary actions involving IT for enhancements, upgrades or implementation.
10. Maintain statistics, records and reports that help establish quality control standards at an acceptable rate.

Qualifications Required

1. Bachelor’s degree in business or equivalent education and related experience
2. Seven years of banking experience, three years as a Line of Business expert or Senior Business Analyst
3. Excellent negotiation and presentation skills.
4. Thorough analytic, planning and quality control, problem-solving and organizational skills
5. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
6. Strong interpersonal and communication skills, verbal and written; ability to successfully interact with and influence all levels of management and staff.
7. Creative, flexible, decisive, and adaptable to a dynamically changing business/production environment
8. Ability to support daily activities for large, multi-function operations of moderate to high risk in operations in a 24 X 7 environment
9. Thorough understanding of process and production management principles.
10. Demonstrates effective strategic planning and process improvement aptitude for multiple bank operations functions

Preferred Qualifications

1. Advanced degree in Business, or equivalent education and related experience

Benefits

• medical
• dental
• vision
• life insurance
• disability
• accidental death and dismemberment
• tax-preferred savings accounts
• 401k plan
• no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
• no less than 10 sick days (also prorated)
• paid holidays
• Truist’s defined benefit pension plan
• restricted stock units
• deferred compensation plan

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

E-Verify IER Right to Work About Truist Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust.

We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.

Truist is a Drug Free Workplace. EEO is the Law.