Banking Operations Business Analyst

westernalliancebank; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Western Alliance Bank is seeking a Banking Operations Business Analyst in CityScape to support enterprise initiatives in the payments and digital space, acting as a functional SME, understanding business needs, processes, and end-user experience, including regulatory tasks such as FATCA, B-Notices, and TIN matching.

You will develop requirements, facilitate meetings, lead testing efforts, and coordinate with Tax, Compliance, Risk, Legal, Audit, IT, and vendors to ensure successful delivery of

Qualifications

• 3+ years of related experience in treasury management services, banking or deposit operations, financial services, business analysis, regulatory operations, or a similar field.
• Bachelor's degree or equivalent experience required.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate knowledge in banking or financial services operations domain, experience writing business requirements working with subject matter expertise.
• Intermediate Experience in documenting workflows, processes, functional designs, and managing a timeline/project task list and testing/implementation effort.
• Payments knowledge to include payment types (ACH, Wires, SWIFT, RTP, Digital Assets) and file transfer protocol (FTP/SFTP) and API banking (helpful).
• Experience with operational processing, data analysis, reconciliations, quality review, audit support, evidence retention, issue remediation, and exception resolution is preferred.

Responsibilities

• Identify, develop, and write business unit requirements to support the business unit's project and define system and functional requirements, including requirements arising from regulatory, policy, audit, or operational changes.
• Facilitate meetings designed to produce the results needed; work closely with team members and independently to meet our plan.
• Support the project throughout the development and testing efforts and directly support and lead testing, joining the SME business experts and project team; document test results, defects, exceptions, readiness, and post-implementation validation.
• Lead smaller scale business unit efforts (outside of EPMO ran projects) as the functional project lead and prepare summary communications at regular intervals on the project's status. Participate in process improvement initiatives and help drive automation projects which are typically smaller in scale with an IT lead.
• Ensure that the teams understand the objectives and that the testing results are either in line with expectations and when they are not; help drive the conversation of what changes are needed and the priority of those changes.
• Analyze assigned Banking Operations Support processes, data, reconciliations, controls, exceptions, and trends; identify gaps or risks, perform root-cause analysis, and recommend practical corrective actions or scalable improvements.
• Support specialized deposit operations work across informational tax reporting, FATCA, NRA, withholding, B-Notices, TIN matching, IOLTA, inactive and dormant accounts, special referrals, and unclaimed property, including data validation, exception resolution, control evidence, filing or remittance readiness, and appropriate escalation.
• Develop and maintain procedures, workflows, process maps, control narratives, job aids, quality standards, evidence requirements, and management reporting for approval; support audit, examination, issue-remediation, and records-retention activities.
• Coordinate with Corporate Tax, Compliance, Risk, Legal, Audit, Accounting, Technology, business lines, and vendors to resolve dependencies, support implementation, and follow assigned work through completion.

Skills

Business analysis

Regulatory knowledge

Data analysis

Testing coordination

Stakeholder facilitation

Education

Bachelor's degree

Job description

Job Title:

Banking Operations Business Analyst

Location:

CityScape

What you'll do:

As a Banking Operations Business Analyst you'll support Enterprise initiatives with the implementation of new products and enhancements to existing products and processes within the Payment and Digital space and act as a Functional SME, having a clear understanding of the business needs, processes, change impact, and end user experience. Your work will include complex, high-risk, and regulatory-driven Banking Operations Support processes such as informational tax reporting, FATCA, NRA recertification, tax withholding, B-Notice and TIN-related activities, IOLTA administration, inactive and dormant accounts, special referrals, and unclaimed property. You'll be heavily involved in the testing of new products, enhancements, and changes, engaging with Quality Assurance and subject matter expert teams, helping to drive the conversations and observations on the quality of work and the overall success of our testing. You'll partner closely with a cross organizational team to include the operations and product subject matter experts, business leadership, project management, IT partners and vendor partners. You'll also support procedure modernization, control and audit readiness, operational reporting, process improvement, automation, cross-training, onboarding, and knowledge transfer across Banking Operations Support.

• Identify, develop, and write business unit requirements to support the business unit's project and define system and functional requirements, including requirements arising from regulatory, policy, audit, or operational changes.
• Facilitate meetings designed to produce the results needed; work closely with team members and independently to meet our plan.
• Support the project throughout the development and testing efforts and directly support and lead testing, joining the SME business experts and project team; document test results, defects, exceptions, readiness, and post-implementation validation.
• Lead smaller scale business unit efforts (outside of EPMO ran projects) as the functional project lead and prepare summary communications at regular intervals on the project's status. Participate in process improvement initiatives and help drive automation projects which are typically smaller in scale with an IT lead.
• Ensure that the teams understand the objectives and that the testing results are either in line with expectations and when they are not; help drive the conversation of what changes are needed and the priority of those changes.
• Analyze assigned Banking Operations Support processes, data, reconciliations, controls, exceptions, and trends; identify gaps or risks, perform root-cause analysis, and recommend practical corrective actions or scalable improvements.
• Support specialized deposit operations work across informational tax reporting, FATCA, NRA, withholding, B-Notices, TIN matching, IOLTA, inactive and dormant accounts, special referrals, and unclaimed property, including data validation, exception resolution, control evidence, filing or remittance readiness, and appropriate escalation.
• Develop and maintain procedures, workflows, process maps, control narratives, job aids, quality standards, evidence requirements, and management reporting for approval; support audit, examination, issue-remediation, and records-retention activities.
• Coordinate with Corporate Tax, Compliance, Risk, Legal, Audit, Accounting, Technology, business lines, and vendors to resolve dependencies, support implementation, and follow assigned work through completion.

What you'll need:

• 3+ years of related experience in treasury management services, banking or deposit operations, financial services, business analysis, regulatory operations, or a similar field.
• Bachelor's degree or equivalent experience required; Bachelor's degree or equivalent experience preferred.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate knowledge in banking or financial services operations domain, experience writing business requirements working with subject matter expertise.
• Intermediate Experience in documenting workflows, processes, functional designs, and managing a timeline/project task list and testing/implementation effort.
• Payments knowledge to include payment types (ACH, Wires, SWIFT, RTP, Digital Assets) and file transfer protocol (FTP/SFTP) and API banking (helpful).
• Experience with operational processing, data analysis, reconciliations, quality review, audit support, evidence retention, issue remediation, and exception resolution is preferred.
• Working knowledge of one or more specialized Banking Operations Support areas-such as informational tax reporting, FAT