Banking Operations Associate

Charles Schwab Corporation; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

Charles Schwab Corporation in Phoenix is seeking a Banking Operations Associate to support client money movement by handling outbound calls and ensuring best-in-class service. You will serve as a primary contact for branch partners and clients, addressing deposits and disbursements with accuracy and proactive problem solving.

The role emphasizes risk awareness, teamwork, and the ability to learn new systems.

Qualifications

• Passion for service and the desire to help people.
• Engaging communication and interpersonal skills.
• Ability to quickly learn new technology and utilize data and systems to identify solutions.
• Self-driven in a high-volume environment.
• Knowledge of regulatory, audit and compliance policies in securities industry.

Responsibilities

• Promote client loyalty by providing high-quality support via outbound calls about money movement.
• Primary contact for branch partners and clients, internal and external.
• Resolve client issues related to deposits and disbursements.
• Evaluate and manage risk while processing client transactions.
• Educate clients and partners on processes and services.

Skills

Customer service

Communication

Problem solving

Attention to detail

High-volume work

Education

Bachelor’s degree or equivalent

Tools

Windows

Internet research

Database systems

Email

Job description

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Charles Schwab’s Banking Operations is responsible for risk prevention, processing of money movements, and education of policies and procedures related to money movement.We focus on maximizing operating leverage by integrating functions, increasing productivity, and gaining efficiencies in order to better position Schwab to compete in the marketplace and to reinvest in areas that matter most to our clients.As an elite team of experts, we are committed to delivering efficient solutions that maximize trust while minimizing risk by owning every client interaction through clients’ eyes.

As aBanking Operations Associate, you will promote client loyalty by providing the highest quality support to our internal and external customers via outbound phone calls relating to the movement of funds. You will be a primary contact for our branch partners and clients, internal partners, and external clients, and provide “best in class” service by:

• Effectively managingandevaluating risk while processing client check deposits as well as check disbursement requests.
• Assess and resolve client issues that relate to deposits and disbursements by helping clients “Own their Tomorrow”. You will assist clients in navigating through money movement solutions and servicesavailable at Schwab.
• Problem solving and conducting research/specialrequests through the use of internal processing systems, phone and emails.
• Identifying situationswhereescalation is warranted and the ability to take action quicklyin ahigh-risk environment.
• Performing workthat is detailed and communicated in a clear, effective manner.
• Workcollaborativelyand effectively with others in a fast-paced environment.
• Proactively educate clients and internal partners on our processes and services.
• Support business initiatives by developing strong partnerships.
• Handle escalations when warranted and the ability to take action quickly in a high-risk environment by assessing and resolving clients’ issues.
• Demonstrate leadership and ability to be a role model and mentor to your peers.
• Proactively looks for opportunities to improve processes and procedures.
• Work cooperatively with others to produce innovative solutions.
• Foster teamwork in a diverse work environment.

What you have

Required Qualifications:

• Passion for service and the desire to help people.
• Engaging communication andinterpersonal skills.
• Ability to quickly learn newtechnology and utilize a variety of data and systems in order to proactively identify solutions to meet client needs.
• Self-driven and demonstrated ability to work in a high-volume environment.
• Intermediate level of knowledge regarding regulatory, audit and compliance policies regarding the securities industry.
• Intermediate technical skills, with the ability to use multiple applications simultaneously and efficiently, including Windows, internet research, database systems, and email.
• Due to nature of risk with responsibilities, attention to detail and accuracy are required.

Preferred Qualifications:

• 2+ years’ experience in client service or operations with brokerage/financial industry.
• Bachelor’s degree or equivalent work experience.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.