Banking Member Representative

TEKsystems; Pensacola (FL); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off

Hybrid work arrangement

Job summary

TEKsystems is hiring for a Fortune 100 Financial Institution in the Pensacola, FL area. The role of Member Service Representative involves handling inquiries in a 24/7 contact center, providing product information, and performing transactions for various accounts.

Ideal candidates will have 1-3 years of direct customer service experience, the ability to work in a fast-paced environment, and reliable high-speed internet for hybrid work.

Qualifications

• 1-3 years of direct customer service experience in call center or banking.
• Ability to work in a fast-paced, high-volume call center environment.
• Must have reliable high-speed internet for hybrid work.

Responsibilities

• Respond to inquiries from members within a 24/7 high-volume contact center.
• Provide information on products and services with active listening and engagement to ensure customer satisfaction.
• Perform transactions for savings, checking, consumer loans, credit cards, IRAs and other accounts.
• Advise members on additional products and services to fit their needs.

Skills

Customer service

Call center experience

Education

High School Diploma / GED

Job description

TEKsystems is currently hiring for a Fortune 100 Financial Institution in the Pensacola, FL area!

Position: Member Service Representative

Job Description

• To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation.
• Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service.
• Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts.
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Qualifications

• High School Diploma/ GED required
• 1-3 years of recent customer service experience working directly with customers (call center, collections, banking)
• Ability to work in a fast-pace high-volume call center environment
• Must have high speed internet to work hybrid (must be cable or fiber service)

Pay: $19.75/hour

Training Schedule: Fully onsite first 6-8 weeks, Monday - Friday, 7:30am - 4:00pm

Schedule After Training: Multiple shifts available, 11:00am 8:30pm, 12:00pm - 9:30pm, 12:30pm - 10:00pm

Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

Pay & Benefits

The pay range for this position is $19.75 - $19.75/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Pensacola,FL.

Application Deadline

This position is anticipated to close on Aug 31, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.