Banking Inbound Customer Experience Agent

Tompkins Community Bank; Town of Ithaca (NY); On-site; USD 24,796 - 26,863; Part time

Job summary

Tompkins Community Bank is seeking a Customer Experience Agent to manage inbound calls and ensure customer satisfaction. This role requires banking or customer service experience, strong communication skills, and the ability to work in a fast-paced environment. Candidates should be self-starters and proficient in Microsoft Word and Excel. The position offers a pay range of USD $18.00 - USD $19.50 per hour and may require working weekends and holidays.

Qualifications

• Minimum one year of banking or related customer service experience.
• Proficient reading, writing, grammar, and mathematics skills.
• Ability to resolve conflicts with minimal negative impact.
• Self-starter with good organizational skills.

Responsibilities

• Manage inbound calls in a timely manner.
• Provide accurate information to customers.
• Promote and cross-sell bank products and services.
• Work rotating shifts, weekends, and holidays.

Skills

Customer service experience

Communication skills

Analytical ability

Conflict resolution

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Care Center software

Job description

Tompkins Community Bank is seeking a Customer Experience Agent to manage inbound calls and ensure customer satisfaction. This role requires banking or customer service experience, strong communication skills, and the ability to work in a fast-paced environment. Candidates should be self-starters and proficient in Microsoft Word and Excel. The position offers a pay range of USD $18.00 - USD $19.50 per hour and may require working weekends and holidays.