Banking Enterprise Workflow Analyst

Bankwell Financial Group; New Canaan (CT); On-site; USD 70,000 - 97,000; Full time

Job summary

Bankwell is seeking a Business Application Analyst to support and expand the use of Jack Henry Enterprise Workflow (EWF) across the organization. This role serves as the liaison between business departments and technology teams, helping automate, standardize, and improve operational processes through workflow design, system integration, task automation, approvals, and reporting.

The successful candidate will work closely with department leaders to understand existing processes, identify

Qualifications

• 3+ years of banking operations, business system support, workflow automation, or application support experience.
• Bachelor's degree in Information Systems, Business, Finance, Operations, or equivalent experience.
• Strong understanding of enterprise workflow concepts and best practices.

Responsibilities

• Develop workflow routing rules, approval paths, notifications, escalations, and task assignments.
• Modify existing workflows as operational and regulatory requirements evolve.
• Leverage pre-built workflow templates and customize solutions to meet Bankwell requirements.
• Provide day-to-day support for Enterprise Workflow users.
• Troubleshoot workflow issues, failed transactions, routing problems, and integration errors.
• Monitor workflow performance and identify opportunities for optimization.
• Coordinate with Jack Henry support and third-party vendors when necessary.
• Participate in software upgrades, release testing, and functionality reviews.
• Document current-state and future-state processes.

Skills

Workflow automation

Banking operations

Business systems support

Communication skills

Education

Bachelor's degree in Information Systems, Business, Finance, Operations, or equivalent experience

Tools

Jack Henry Enterprise Workflow

Job description

Bankwell is seeking a Business Application Analyst to support and expand the use of Jack Henry Enterprise Workflow (EWF) across the organization. This role serves as the liaison between business departments and technology teams, helping automate, standardize, and improve operational processes through workflow design, system integration, task automation, approvals, and reporting.

The successful candidate will work closely with department leaders to understand existing processes, identify