Banking Customer Support Specialist

Y-12 Credit Union; Knoxville (TN); On-site; USD 22,000 - 25,000; Full time

Job summary

Y-12 Credit Union in Knoxville, TN is seeking a Teller/Member Service Associate to handle member transactions and deliver high-quality service. The role requires processing deposits, withdrawals, loan payments, transfers, and check cashing with accuracy.

You will assist members by phone, email, and chat, addressing questions about products, services, and online banking. The position emphasizes accuracy, compliance with policies, and the ability to resolve member issues, including card

Qualifications

• 1–2 years of similar or related experience.
• A high school education or GED.
• Ability to read and interpret basic forms and documents.

Responsibilities

• Process all types of member financial transactions via PTMs: deposits, withdrawals, loan payments, transfers, check cashing.
• Assist members via phone, email, and chat about products, services, and account functions.
• Ensure transactional and informational accuracy at all times.
• Perform basic credit/debit card maintenance and status updates within channel limitations.
• Image documents to Synergy and manage mail transactions.

Skills

Customer service

Attention to detail

Verbal & written communication

Education

High school diploma or GED

Experience in financial services

Job description

Y-12 Credit Union in Knoxville, TN is seeking a Teller/Member Service Associate to handle member transactions and deliver high-quality service. The role requires processing deposits, withdrawals, loan payments, transfers, and check cashing with accuracy.

You will assist members by phone, email, and chat, addressing questions about products, services, and online banking. The position emphasizes accuracy, compliance with policies, and the ability to resolve member issues, including card