Banking Customer Support Specialist

BankOnBuffalo; Buffalo (NY); On-site; USD 32,000 - 48,000; Full time

Job summary

BankOnBuffalo is seeking a Contact Center Agent to deliver exceptional customer service across calls, live chats, and text messaging for CNB's Family of Banks. This role assists with transactions, resolves issues, and answers inquiries with accuracy and courtesy.

You'll work in a fast-paced environment, follow bank policies, and maintain performance metrics while delivering a positive, individualized experience to each client.

Qualifications

• Customer service experience across calls, chats, and texts is preferred.
• Ability to troubleshoot banking transactions and inquiries with accuracy.
• Strong communication and interpersonal skills to serve clients respectfully.

Responsibilities

• Provide prompt, courteous assistance to clients via calls, chats, and texts.
• Assist with banking transactions and inquiries with accuracy and efficiency.
• Diagnose technical issues on the call, chat, or texting platform and resolve them.
• Maintain positive interactions that make clients feel valued and understood.
• Monitor performance metrics to ensure service quality and efficiency.
• Adhere to bank policies and procedures consistently.

Skills

Respect

Client Focus

Inclusion

Leadership

Integrity

Collaboration

Volunteerism

Accountability

Innovation

Professionalism

Job description

BankOnBuffalo is seeking a Contact Center Agent to deliver exceptional customer service across calls, live chats, and text messaging for CNB's Family of Banks. This role assists with transactions, resolves issues, and answers inquiries with accuracy and courtesy.

You'll work in a fast-paced environment, follow bank policies, and maintain performance metrics while delivering a positive, individualized experience to each client.