Banking Call Center Specialist — Customer Care Leader

KeyBank; Buffalo (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

401(k)

Paid time off

Tuition reimbursement

Fitness reimbursement

Paid training and career development

Shift differentials and performance I

Job summary

KeyBank is seeking a Customer Service Specialist to join our fast-paced call center team. You will handle inbound customer calls, resolve issues, and deliver exceptional service experiences. Training onsite in Amherst, NY for minimally 3 months helps ensure a smooth start.

This role thrives on customer focus, attention to detail, and the ability to perform in a high-volume environment while using online and mobile banking platforms to assist clients.

Qualifications

• Minimum 1 year of customer service or call center experience.
• High school diploma or GED.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using multiple computer systems and technology.
• Flexible schedule availability.

Responsibilities

• Answer inbound customer service calls in a high-volume call center.
• Resolve customer inquiries related to banking products and services.
• De-escalate and manage challenging customer situations professionally.
• Provide support for online and mobile banking platforms.
• Navigate multiple systems while speaking with customers.
• Maintain accurate documentation and follow company policies.
• Collaborate with internal teams to resolve client issues.

Skills

Customer service

Communication

Problem-solving

Multitasking

Emotional intelligence

Technical proficiency

Education

High School Diploma or GED

Job description

KeyBank is seeking a Customer Service Specialist to join our fast-paced call center team. You will handle inbound customer calls, resolve issues, and deliver exceptional service experiences. Training onsite in Amherst, NY for minimally 3 months helps ensure a smooth start.

This role thrives on customer focus, attention to detail, and the ability to perform in a high-volume environment while using online and mobile banking platforms to assist clients.