Banking Support Specialist – Multichannel Client Care

ERIEBANK; Erie (Erie County); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Paid Time Off

Holidays

Employee Assistance Program

Wellness Program

Job summary

ERIEBANK is seeking a Contact Center Agent to deliver exceptional customer service across calls, live chat, and text. You will assist with transactions, troubleshoot issues, and respond to inquiries for CNB’s family of banks.

The role emphasizes accuracy, empathy, and adherence to bank policies, with opportunities for professional development and advancement within the contact center.

Qualifications

• High school diploma or GED required with related contact center experience.
• Professional communication and interpersonal skills for client interactions.
• Ability to read, comprehend, and interpret documents.
• Ability to learn core transaction systems and banking software.

Responsibilities

• Provide prompt and courteous client assistance via calls, chat, and text messages.
• Accurately complete transactions and respond to account inquiries.
• Diagnose and troubleshoot technical issues with banking platforms.
• Maintain positive interactions and personalize client experiences.
• Monitor performance metrics to ensure service quality and efficiency.
• Follow bank policies and procedures consistently.

Skills

Language skills

Technology skills

Mathematical skills

Reasoning ability

Education

High school diploma or GED

Tools

eBanking software

Contact center software

Job description

ERIEBANK is seeking a Contact Center Agent to deliver exceptional customer service across calls, live chat, and text. You will assist with transactions, troubleshoot issues, and respond to inquiries for CNB’s family of banks.

The role emphasizes accuracy, empathy, and adherence to bank policies, with opportunities for professional development and advancement within the contact center.