Banking Customer Service Specialist — FT Float

City National Bank of West Virginia; Carlisle (KY); On-site; USD 26,000 - 36,000; Full time

Job summary

City National Bank in Carlisle, KY is seeking a Customer Service Representative for a full-time float position at on-site branches. The role emphasizes delivering exceptional service while supporting Carlisle, Cynthiana, and Mt. Sterling locations.

The successful candidate will process transactions, educate customers on online banking, and identify needs to recommend suitable products. A high school diploma and strong communication skills are essential; banking experience is a plus.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient with banking software and systems.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Computer skills

Adaptability

Professional demeanor

Education

High school diploma or equivalent

Job description

City National Bank in Carlisle, KY is seeking a Customer Service Representative for a full-time float position at on-site branches. The role emphasizes delivering exceptional service while supporting Carlisle, Cynthiana, and Mt. Sterling locations.

The successful candidate will process transactions, educate customers on online banking, and identify needs to recommend suitable products. A high school diploma and strong communication skills are essential; banking experience is a plus.