Banking Customer Service Representative (On-Site)

Concentrix; Eureka (MO); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

Concentrix in Arnold, MO is seeking a Customer Service Representative to deliver exceptional support for a major brand. You will listen to customers, resolve issues, and provide accurate information while maintaining a positive, professional demeanor.

This role requires at least 18 years old, a high school diploma, and 6+ months of customer service experience. Banking familiarity is a plus. You must reside in the United States near Arnold, MO.

Qualifications

• You must be at least 18 years of age.
• A high school diploma or equivalent.
• Strong communication skills in both verbal and written format.
• Minimum of 6 months customer service experience.
• Preferred experience in the banking and credit card industries.
• Must reside in the United States or have a valid U.S. address for residence, and be located near Arnold, MO.

Responsabilités

• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Clarify customer requirements; probe for understanding and use tools to resolve non-standard issues.
• Serve Debit/Credit Card and Debit/Credit Card Fraud Calls.
• Service active debit/credit card accounts including transactions and maintenance.
• Originate new accounts and manage account changes.
• Maintain knowledge of client products and services; document information in the call database.
• Be comfortable with fraud prevention, collections, and transaction disputes.
• Ensure service meets contractual Key Performance Indicators.

Connaissances

Communication skills

Active listening

Relationship building

Problem solving

Multitasking

Resilience

Eagerness to learn

Formation

High school diploma or equivalent

Outils

PC knowledge

Description du poste

Join a world-class team in Arnold, MO, as a Customer Service Representative! At Concentrix, we're looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world's best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns \" World's Best Workplaces \", \" Best Company Culture \", and \" Best Companies for Career Growth \" awards every year? Then a Customer Service Representative position at Concentrix is the right place for you! As a Customer Service Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as \"game-changers.\" Together, we serve as the intelligent transformation partner for the world's best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop \"friends for life\" at the same time. We'll give you all the training, technologies, and ongoing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you'll:

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
• Servicing both Debit/Credit Card and Debit/Credit Card Fraud Calls.
• Servicing active debit/credit card accounts including calls related to or inquiries of: Monetary transactions, non-monetary and maintenance transactions, provision of merchant/cash authorizations, release authorizations or adjustments, account growth, and work cases.
• Non-Monetary transaction and maintenance transaction: adding authorized users, adding secondary account holder, balance transfers, enhanced account type, change of reward programs or repricing.
• Origination of new accounts.
• Debit/Credit Card Fraud, addressing members report of unauthorized activity on their credit card or respond to outbound contacts. This includes calls from members who have filed a credit card fraud claim and have follow-up questions or calling to provide additional information regarding their fraud claim.
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriate notation of accounts as required
• Be tenacious in tracking, documenting, and retrieving information in call tracking database
• Be comfortable with fraud prevention, collections, and transaction disputes
• Ensure service delivered to our customers meets contractual Key Performance Indicator
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• You must be at least 18 years of age
• A high school diploma or equivalent
• Strong communication skills in both verbal and written format
• Exceptional listening and relationship building skills
• Creative problem solver
• Must have a minimum of 6 months customer service experience
• Preferred experience in the banking and credit card industries
• Strong PC knowledge and computer navigation skills
• Proficiency in fast-paced multi-tasking and able to demonstrate resiliency in a fast-paced metric driven environment
• Eagerness to learn new technologies
• Must reside in the United States or have a valid U.S. address for residence, and must be located near 1900 Meyer Drury Drive, Arnold, MO