Banking Customer Relationship Specialist (Flexible Schedule)

Seacoast Bank Careers; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Seacoast Bank is seeking a Customer Support Specialist in Florida to grow deposits, customer base, and revenue by building rapport with both new and existing customers. You will match customers’ financial needs with Seacoast Bank products and services, focusing on inbound relationship building, operations, and delivering an outstanding customer experience via phone and digital channels.

The role requires strong communication skills, the ability to manage high call volumes, and adherence to

Qualifications

• High School Diploma or equivalent required.
• College degree or 2+ years retail sales and/or call center experience preferred.
• Flexible to work a schedule including weekends and holidays.
• 1+ years financial services experience preferred.
• Proven track record in sales or customer service with a history of achieving goals.
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• Fluency in Spanish or Portuguese preferred.

Responsibilities

• Build rapport with customers through high-volume calls and various interactions regarding banking accounts.
• Explain Seacoast Bank products and services to customers clearly and persuasively.
• Open and process customer accounts, and perform account maintenance per policies.
• Ensure AML/BSA compliance, audit procedures, security, and bank risk controls are followed.
• Deliver an exceptional customer experience by telephone and other channels while supporting team goals.

Education

High School Diploma or equivalent

College degree or 2+ years financial services / retail sales experience

Job description

Seacoast Bank is seeking a Customer Support Specialist in Florida to grow deposits, customer base, and revenue by building rapport with both new and existing customers. You will match customers’ financial needs with Seacoast Bank products and services, focusing on inbound relationship building, operations, and delivering an outstanding customer experience via phone and digital channels.

The role requires strong communication skills, the ability to manage high call volumes, and adherence to