Banking Customer Intelligence & Performance Summer Intern

Charlie Hustle, LLC.; New York (NY); On-site; USD 4,133,000 - 5,510,000; Full time

Job summary

Moody's is seeking a Banking Customer Intelligence & Performance Summer Intern in New York. You will turn customer data into actionable insights for banking clients, collaborating with internal teams and using AI-enabled tools to enhance workflows.

The program runs June–August 2027 and requires active enrollment in a related undergraduate or graduate program, with a graduation window of 2027–2028. This paid internship offers hands-on learning, mentorship, and exposure to real client work, with

Qualifications

• Currently pursuing an undergraduate or graduate degree in Business, Data Science, Computer Science, Engineering, or a related field.
• Graduation date of December 2027 – June 2028
• Ability to work during program dates: June 7th - August 13th 2027

Responsibilities

• Support Moody's Banking Customer Engagement team by turning customer data into clear, connected insights that help serve banking clients more effectively.
• Partner with internal teams to aggregate and interpret customer information, including product usage, satisfaction scores, support requests, project status, and event feedback
• Help build simple, intelligent tools and workflows using AI assistants and related technology that transform customer data into actionable insights
• Work with data platforms to organize customer information in a way that is easy to analyze and report on
• Help design workflows that give internal teams real-time visibility into customer health and engagement
• Collaborate closely with internal stakeholders and, on occasion, customers directly to ensure the solutions built reflect real client needs
• Support efforts to track customer value delivery and demonstrate the impact of the client relationship

Skills

Python

Data analytics

Communication

Problem solving

AI curiosity

Education

Undergraduate/Graduate degree in related field

Tools

Salesforce

CRM tools

Job description

Let's begin! Banking Customer Intelligence & Performance Summer Intern (14573)

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

Applications for this position will be accepted from September 17th - September 30th. We encourage interested candidates to apply early to ensure full consideration.

Skills and Competencies

• Genuine interest in customer insights, data, and how technology can make both better
• Exposure to coding or data tools such as Python or similar; comfort with AI tools is a plus
• Strong problem-solving instincts and strong organizational skills
• Ability to communicate and collaborate effectively with teammates, stakeholders, and occasionally customers
• Self-starter mindset - proactive, detail-oriented, and comfortable managing multiple priorities at once
• Coursework or experience in analytics or business intelligence preferred
• Prior knowledge of, or interest in, the banking industry is preferred
• Familiarity with CRM systems (e.g., Salesforce) preferred
• Experience translating technical findings into plain-language business value through projects or prior internships preferred
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Currently pursuing an undergraduate or graduate degree in Business, Data Science, Computer Science, Engineering, or a related field
• Graduation date of December 2027 – June 2028
• Ability to work during program dates: June 7th - August 13th 2027

Responsibilities

Support Moody's Banking Customer Engagement team by turning customer data into clear, connected insights that help serve banking clients more effectively.

• Partner with internal teams to aggregate and interpret customer information, including product usage, satisfaction scores, support requests, project status, and event feedback
• Help build simple, intelligent tools and workflows using AI assistants and related technology that transform customer data into actionable insights
• Work with data platforms to organize customer information in a way that is easy to analyze and report on
• Help design workflows that give internal teams real-time visibility into customer health and engagement
• Collaborate closely with internal stakeholders and, on occasion, customers directly to ensure the solutions built reflect real client needs
• Support efforts to track customer value delivery and demonstrate the impact of the client relationship

About the Team/Program

Our Banking Customer Engagement team is responsible for building a clear, connected picture of the customer relationship across Moody's banking client base. The team partners closely with advisory, customer success, and project delivery functions to surface actionable insights that drive smarter client conversations and better outcomes. By joining our team, you will contribute to meaningful work at the intersection of data, technology, and client strategy, helping Moody's banking teams serve their clients more effectively. As part of our continued evolution, the team is increasingly leveraging AI-powered tools and workflows to bring real‑time customer intelligence to our engagement model.

Moody's 10-week summer internship program is a premier opportunity for students to immerse themselves in a hands‑on learning experience, guided by Moody's commitment to integrity, excellence, and insight. The program takes place each summer from June – August and positions are available for undergraduate and select graduate students. Internships are full‑time, offering a comprehensive view of Moody's business and culture, and a chance to build professional and technical skills. Programmatic elements include networking, mentorship, leadership speaker series and volunteering events. Interns complete project work determined by their team that have real impact, fostering a sense of accomplishment and professional growth. Throughout the internship, participants receive mentorship from Moody's professionals, gaining insights into diverse career paths and cultivate a comprehensive understanding of the company. Networking events and workshops further enrich the experience, providing a platform for professional development and collaboration. As a Moody's intern, you will gain real‑world experience, turn inputs into actions, and be integral part of the team.

For US-based roles only: the anticipated hiring hourly wage for this position is $35/hr.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [e-mail]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.