Banking Customer Experience Specialist

BANKPLUS; Ridgeland (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

BankPlus is seeking an Universal Customer Service Specialist to assist customers with account transactions via ITM and phone in the contact center. The role rotates between areas as needed and emphasizes delivering excellent service on all BankPlus products.

The position requires strong communication skills, daily multitasking, and the ability to work outside regular hours. Bachelor’s degree preferred with 1 year of related experience in customer service or PR.

Qualifications

• Bachelor's degree preferred.
• 1 year of related experience in Customer Service, Public Relations, or Communications.
• General computer and typing experience including Excel, Word, Outlook.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Process transactions via teller machine and phone according to policies.
• Protect customer and account information per privacy policies.
• Provide information on BankPlus products/services including fee schedule, e-BankPlus, CheckCards, branch information.
• Sell and cross-sell BankPlus products and services to customers.
• Handle security tasks such as closing lost/stolen CheckCards and PIN mailers.
• Balance daily transactions and verify cash totals; resolve discrepancies.
• Communicate with customers via email, web chats, and TTY service.
• Participate in team meetings and High-Performance Rewards Connections Program.
• Refer customers to Mortgage Center and Wealth Management.
• Maintain knowledge of policies, procedures, and regulatory requirements.

Skills

Customer service

Public relations

Verbal communication

Written communication

Multitasking

Decision making

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Excel

Word

Outlook

Job description

BankPlus is seeking an Universal Customer Service Specialist to assist customers with account transactions via ITM and phone in the contact center. The role rotates between areas as needed and emphasizes delivering excellent service on all BankPlus products.

The position requires strong communication skills, daily multitasking, and the ability to work outside regular hours. Bachelor’s degree preferred with 1 year of related experience in customer service or PR.