Banking Customer Experience Specialist

German American; Bloomington (IN); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Paid time off

Education assistance

Parental bonding leave

Wellness benefits

Discounts

Job summary

German American Bancorp seeks a Customer Service Specialist to greet clients, verify accounts, and assist with banking transactions in Bloomington, IN. You will learn about banking, insurance, and wealth management while delivering personalized service.

The role emphasizes confidentiality, active listening, and identifying opportunities to better serve customers, with comprehensive training provided.

Qualifications

• Customer service experience in banking or financial services preferred.
• Ability to verify account information and perform transactions while maintaining confidentiality.
• Bilingual/multilingual abilities are a plus.

Responsibilities

• Assist clients in-branch with banking needs and educate them on products.
• Manage a cash drawer, process loans and deposits, and guide customers to next steps.
• Engage in friendly conversations to uncover needs and build relationships.

Skills

Bilingual/Multi

Customer Service

Cash-handling

Job description

German American Bancorp seeks a Customer Service Specialist to greet clients, verify accounts, and assist with banking transactions in Bloomington, IN. You will learn about banking, insurance, and wealth management while delivering personalized service.

The role emphasizes confidentiality, active listening, and identifying opportunities to better serve customers, with comprehensive training provided.