Banking Customer Care Specialist

Southside-Bank; Athens (TX); On-site; USD 47,252,000 - 50,971,000; Full time

Benefits offered by this job

Medical, Prescription Drugs, Dental, &

Vision Insurance

401(k) with Match

Life Insurance (Basic, Voluntary, &amp

Paid Time Off

Paid Bank Holidays

Workplace Wellness Programs

Employee Assistance Programs

Tuition Reimbursement

Job summary

Southside Bank is seeking a Customer Care Support I in Tyler, TX. This full-time clerical role involves delivering excellent telephone customer service and resolving inquiries with accuracy and courtesy.

The position supports a range of banking products and services while maintaining data integrity and confidentiality. Ideal candidates have at least 1 year of customer service experience, strong communication skills, and are proficient in typing and data entry.

Qualifications

• High School diploma or GED.
• At least 1 year of customer service experience.
• Proficient in typing, 10-key calculator and data entry.
• Excellent oral and written communication skills.
• Bilingual in Spanish preferred but not required.

Responsibilities

• Builds customer loyalty by delivering courteous service.
• Identifies customer needs and explains financial products and services.
• Maintains accuracy and efficiency in transactions.
• Protects confidentiality and security of information.
• Communicates effectively with customers by telephone and with team members.

Skills

Typing

10-key calculator

Data entry

Excellent communication

Bilingual in Spanish (preferred)

Education

High School diploma or GED

Tools

None

Job description

Southside Bank is seeking a Customer Care Support I in Tyler, TX. This full-time clerical role involves delivering excellent telephone customer service and resolving inquiries with accuracy and courtesy.

The position supports a range of banking products and services while maintaining data integrity and confidentiality. Ideal candidates have at least 1 year of customer service experience, strong communication skills, and are proficient in typing and data entry.