Banking Customer Care Specialist — Great Benefits

Southside Bank; Tyler (TX); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical, Prescription Drugs, Dental, V

Vision Insurance

401(k) with a Match

Life Insurance

Paid Time Off

Paid Bank Holidays

Wellness Programs

Employee Assistance Programs

Tuition Reimbursement

Job summary

Southside Bank in Tyler, Texas is seeking a Customer Care Support I to deliver high-quality phone-based service and educate customers on financial products and services. You will handle inquiries and concerns, ensuring accuracy and confidentiality while building lasting relationships with customers.

The role requires a High School diploma, 1 year of customer service, proficiency with typing and data entry, and strong verbal/written communication. Bilingual Spanish is a plus but not required.

Qualifications

• High School diploma or GED required.
• One year of customer service experience.
• Proficient in typing, 10-key calculator and data entry.
• Excellent oral and written communication skills.
• Bilingual in Spanish preferred but not required.

Responsibilities

• Builds customer loyalty by providing enthusiastic, professional service.
• Identifies customer financial needs and educates on products and services.
• Handles inquiries and resolves issues with accuracy and confidentiality.
• Maintains relationships with customers and supports team goals.
• Adheres to bank procedures and regulatory requirements.

Skills

Customer service

Typing

Data entry

English fluency

Spanish optional

Education

High School diploma or GED

1 year customer service experience

Tools

10-key calculator

Job description

Southside Bank in Tyler, Texas is seeking a Customer Care Support I to deliver high-quality phone-based service and educate customers on financial products and services. You will handle inquiries and concerns, ensuring accuracy and confidentiality while building lasting relationships with customers.

The role requires a High School diploma, 1 year of customer service, proficiency with typing and data entry, and strong verbal/written communication. Bilingual Spanish is a plus but not required.