Banking Customer Care & Solutions Specialist

Equity Bank; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bilingual Spanish speakers encouraged

Job summary

Equity Bank in Wichita, KS is hiring for an Admin Support role in a call center environment. You will assist customers via telephone and electronic channels, respond to inquiries, and promote banking products and services while maintaining a professional, responsive demeanor.

The position requires a high school diploma or GED, strong communication, and teamwork skills. Training and team support are provided in a collaborative office setting with opportunities to contribute to community-focused

Qualifications

• 2 years customer service experience preferred.
• Comfortable with all forms of electronic communication.
• Outgoing individuals encouraged to apply.

Responsibilities

• Interact and support customer requests via telephone and all electronic channels.
• Respond to customer account inquiries; resolve product and service issues; promote bank products and services.
• Communicate in a positive and professional manner with internal and external customers.
• Assist with risk mitigation while finding solutions for customers.

Skills

Customer service

Communication skills

Teamwork

Time management

Education

High School Diploma or GED

Job description

Equity Bank in Wichita, KS is hiring for an Admin Support role in a call center environment. You will assist customers via telephone and electronic channels, respond to inquiries, and promote banking products and services while maintaining a professional, responsive demeanor.

The position requires a high school diploma or GED, strong communication, and teamwork skills. Training and team support are provided in a collaborative office setting with opportunities to contribute to community-focused