Banking Customer Advocate - Growth, Bonuses & Benefits

First Merchants Bank; Sellersburg (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Base pay plus bonuses

Paid Time Off

401k with employer match

Education Reimbursement program

Additional Benefits

Job summary

First Merchants Bank is seeking a customer service-focused associate to handle banking transactions, respond to inquiries, and build customer loyalty in a friendly, professional environment.

You will balance cash and daily transactions, support compliance and security procedures, and assist with opening or closing the banking center.

We offer base pay with bonuses, paid time off, a 401(k) match, education reimbursement, and additional benefits.

Qualifications

• Customer service excellence and problem-solving approach.
• Ability to handle cash and process banking transactions.
• Strong communication and relationship-building skills.

Responsibilities

• Respond to customer requests for banking transactions.
• Answer customer inquiries and problems with solutions that meet the customer's current needs.
• Continually build customer loyalty and customer advocates.
• Balance cash, daily transactions, vault and ATM.
• Understand and ensure compliance, regulations and reporting.
• Follow information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Sell bank products and make customer referrals.
• Know about all bank products.
• Participate in daily/weekly meetings and coaching sessions.

Skills

Customer service

Sales experience

Education

High School Diploma or Equivalent

Job description

First Merchants Bank is seeking a customer service-focused associate to handle banking transactions, respond to inquiries, and build customer loyalty in a friendly, professional environment.

You will balance cash and daily transactions, support compliance and security procedures, and assist with opening or closing the banking center.

We offer base pay with bonuses, paid time off, a 401(k) match, education reimbursement, and additional benefits.