Banking Contact Center Agent — Remote & Flexible

Apple Bank for Savings; Buffalo (NY); Remote; USD 40,000 - 50,000; Full time

Job summary

Apple Bank for Savings is seeking a Contact Center Representative I to deliver courteous, effective service to clients across multiple locations, with a fully remote option available. The role emphasizes protecting customer information, following procedures, and achieving high call quality while promoting the bank’s products and services.

Ideal candidates have a high school diploma, 0–1 years in banking or call centers, strong communication skills, and a willingness to work evenings and

Qualifications

• A high school diploma or GED is required.
• 0-1 years of experience in a banking environment preferred; call center experience is advantageous.
• Familiarity with online banking applications is preferred.

Responsibilities

• Provide courteous, effective service to Apple Bank clients.
• Protect customer accounts by following privacy and call authentication procedures.
• Adhere to banking regulations and call quality standards.
• Resolve issues efficiently and aim for first contact resolution.
• Promote Apple Bank products and services to meet customer needs.

Skills

Customer service

Communication

Multitasking

Telephone etiquette

Problem solving

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Apple Bank for Savings is seeking a Contact Center Representative I to deliver courteous, effective service to clients across multiple locations, with a fully remote option available. The role emphasizes protecting customer information, following procedures, and achieving high call quality while promoting the bank’s products and services.

Ideal candidates have a high school diploma, 0–1 years in banking or call centers, strong communication skills, and a willingness to work evenings and