Banking Client Support Specialist

Cathay Bank; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Job summary

Cathay Bank in Los Angeles, CA is seeking a customer service professional to handle incoming calls for account services, online banking, and mobile banking, and to assist via live chat and email. The role emphasizes problem solving, clear communication, and the ability to multitask across several systems.

Bilingual English/Mandarin or Cantonese is a plus; training and benefits are provided.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of customer service experience; banking experience preferred.
• Excellent problem solving and communication skills; ability to manage multiple inquiries.

Responsibilities

• Answer and direct calls for account services, online/mobile banking.
• Assist clients via live chat and email with accurate information.
• Process online banking applications and support online banking clients.
• Maintain accurate client care center records.

Skills

Problem solving

Verbal and written communication

Multitasking

Motivational skills

Bilingual English Mandarin Cantonese

PC proficiency (Excel, Word)

Education

High School Diploma or equivalent

Tools

Excel

Word

Job description

Cathay Bank in Los Angeles, CA is seeking a customer service professional to handle incoming calls for account services, online banking, and mobile banking, and to assist via live chat and email. The role emphasizes problem solving, clear communication, and the ability to multitask across several systems.

Bilingual English/Mandarin or Cantonese is a plus; training and benefits are provided.