Banking Client Services Specialist — Branch Coverage

Carmel Chamber of Commerce, Inc.; California; On-site; USD 35,000 - 50,000; Full time

Job summary

Monterey County Bank is seeking a Client Service Representative to serve as a frontline ambassador, handling everyday banking transactions and guiding customers through bank products and services. The role emphasizes accuracy, compliance with KYC/BSA procedures, and delivering friendly service across multiple branch locations.

You will process deposits and withdrawals, verify identifications, balance cash drawers, and address routine customer inquiries.

Qualifications

• A high school diploma or GED, one year of related experience or training, or an equivalent combination of education and experience.
• Experience in cash handling and/or customer service.
• Basic math skills, including the ability to count currency, coin, and negotiable instruments accurately and efficiently.
• Basic computer skills and the ability to learn branch systems and procedures.
• Strong attention to detail, organization, and sound judgment.
• Clear verbal, written, and interpersonal communication skills.
• A collaborative, team-oriented approach and curiosity about how processes work.
• Reliable transportation and the ability to travel between branch locations when needed.
• Knowledge of branch operations, banking products and services, and applicable banking regulations is helpful. Familiarity with Fiserv is a plus.

Responsibilities

• Process checking and savings deposits, check cashing, withdrawals, cash advances, cashier’s checks, loan payments, and other routine transactions.
• Review transaction documents and authorizations, check account notes, and place holds on accounts when required.
• Balance your cash drawer daily, order cash, and follow procedures for returning funds to the vault.
• Provide helpful customer service, respond to questions, and resolve routine issues within your authority.
• Recognize when a transaction or customer concern needs review and refer it to a supervisor.
• Verify customer identification and follow KYC, Bank Secrecy Act (BSA), security, and other compliance procedures.
• Maintain accurate transaction records and handle customer information confidentially.
• Answer customer phone inquiries and direct callers to the appropriate staff member when needed.
• Depending on branch needs, assist with night depository processing, ATM cash counts, change orders, loan payment logs, and vault opening, closing, and balancing.
• Travel to another branch to provide coverage as needed.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Basic math skills

Basic computer skills

Attention to detail

Clear communication

Team collaboration

Education

High school diploma or GED

Job description

Monterey County Bank is seeking a Client Service Representative to serve as a frontline ambassador, handling everyday banking transactions and guiding customers through bank products and services. The role emphasizes accuracy, compliance with KYC/BSA procedures, and delivering friendly service across multiple branch locations.

You will process deposits and withdrawals, verify identifications, balance cash drawers, and address routine customer inquiries.