Banking Client Experience Specialist

1st Source Corporation; Elkhart (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

1st Source Corporation invites applications for a customer service associate in our banking center. You will handle daily transactions, respond to inquiries, and resolve issues in alignment with bank policies.

The role emphasizes client relationship building, accurate cash handling, and promoting bank products while supporting team goals. Flexible scheduling and community involvement may be part of the position.

Qualifications

• 1+ year of customer or retail service preferred.
• Cash handling experience preferred.
• Strong communication and listening skills.
• Ability to cross-sell products and services.
• Good organizational skills and attention to detail.

Responsibilities

• Process financial transactions accurately and efficiently.
• Address inquiries and resolve problems in accordance with bank policies.
• Promote products and services and refer clients to colleagues when needed.
• Build client relationships and deliver consistent customer service.
• Balance cash drawer and assist with end-of-day procedures.
• Attend meetings and participate in training and community activities.

Skills

Customer service

Cash handling

Sales oriented

Communication

Attention to detail

Teamwork

Multitasking

Windows proficiency

Education

High School Diploma or GED

Tools

Windows OS

Job description

1st Source Corporation invites applications for a customer service associate in our banking center. You will handle daily transactions, respond to inquiries, and resolve issues in alignment with bank policies.

The role emphasizes client relationship building, accurate cash handling, and promoting bank products while supporting team goals. Flexible scheduling and community involvement may be part of the position.