Banking Client Care Specialist - Temporary

Banc of California, Inc.; Santa Ana, Northern (CA, KY); Hybrid; USD 48,000 - 52,000; Full time

Job summary

Banc of California, Inc. is seeking a Client Care Specialist (Temporary up to 6 months) to deliver exceptional service to clients at our Santa Ana location. This on-site role handles account inquiries, debit card support, and banking product maintenance, working within policy guidelines.

The position emphasizes client service, banking knowledge, and ability to troubleshoot online banking, with a focus on accuracy and collaboration in a team environment.

Qualifications

• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
• Typing skills sufficient for production needs.
• Solid math skills including percentages and balances.

Responsibilities

• Answer incoming calls from clients and branches regarding accounts and services.
• Troubleshoot online banking and mobile app inquiries, including password support.
• Research and resolve client inquiries; route to appropriate parties when needed.
• Maintain and support debit card products for consumer and commercial clients.
• Process maintenance/modifications to existing card products and services.
• Ensure timely delivery of card services in compliance with policies and regulations.
• Follow established policies and procedures; perform other duties as assigned.

Skills

Microsoft Office

Excel

Typing

Math

Communication

Customer service

Banking knowledge

Education

High school diploma or equivalent

Job description

Banc of California, Inc. is seeking a Client Care Specialist (Temporary up to 6 months) to deliver exceptional service to clients at our Santa Ana location. This on-site role handles account inquiries, debit card support, and banking product maintenance, working within policy guidelines.

The position emphasizes client service, banking knowledge, and ability to troubleshoot online banking, with a focus on accuracy and collaboration in a team environment.